Summary
Overview
Work History
Skills
Certification
Timeline
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Daniel Thornhill

Elsberry

Summary

Dynamic Inside Sales Representative with a proven track record at NuWay, excelling in customer service and relationship development. Skilled in consultative selling and product knowledge, I consistently achieved sales targets by enhancing customer satisfaction and effectively addressing needs. Known for my cheerful demeanor and analytical problem-solving abilities, I drive business growth through tailored solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

NuWay
06.2023 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Sales Associate

AT&T
10.2020 - 06.2021
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

Lowes Home Improvment
05.2016 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty..

Sales Associate

Nike Factory Store
05.2014 - 06.2016
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Relationship development
  • Adept multi-tasker
  • Customer relationship management
  • Email and phone etiquette
  • Driven
  • Order management
  • Analytical problem solver

Certification

Cyber Security-google certificate

Timeline

Inside Sales Representative

NuWay
06.2023 - Current

Sales Associate

AT&T
10.2020 - 06.2021

Sales Associate

Lowes Home Improvment
05.2016 - 11.2019

Sales Associate

Nike Factory Store
05.2014 - 06.2016

Cyber Security-google certificate

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Daniel Thornhill