Daniel Sample
St. Joseph,MO
Summary
Diligent Family Service Counselor with a proven track record at Meierhoffer Funeral Home, excelling in preneed arrangements and client advocacy. Recognized for enhancing family satisfaction through effective communication and attention to detail, while developing individualized care plans that prioritize unique client needs. Committed to delivering exceptional service in high-pressure environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Meierhoffer Funeral Home and Crematory
10.2018 - Current
- Helped clients select caskets, markers and memorial options.
- Assisted with advanced arrangements for individuals and couples.
- Maintained detailed case documentation for accurate record-keeping purposes while adhering to confidentiality standards and ethical practices.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Assisted families in crisis situations by providing immediate support and coordinating with relevant community resources.
- Developed individualized care plans for clients, taking into account unique needs, preferences, and cultural backgrounds.
- Advocated for clients' best interests when interacting with other professionals, ensuring that their needs were prioritized and met.
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
Office Manager
Various Kirby Vacuum Distributors
09.2013 - 10.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 10+ contractors.
Sales Associate
Various Kirby Vacuum Offices
06.2009 - 09.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
Gerbes
05.1998 - 05.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Increased sales of promotional items by informing customers about current offers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Anthropology
University of Columbia-Missouri
Columbia, MOBachelor of Science - Classical Humanities
University of Missouri-Columbia
Columbia, MOSkills
- Sales expertise
- Preneed, burial/memorial arrangements
- Grave marker design and customization
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Active listening
- Effective communication
- Client documentation
Certification
Licensed Preneed Agent
Licensed Life Insurance Producer
Timeline
Family Service Counselor
Meierhoffer Funeral Home and Crematory
10.2018 - Current
Office Manager
Various Kirby Vacuum Distributors
09.2013 - 10.2018
Sales Associate
Various Kirby Vacuum Offices
06.2009 - 09.2013
Cashier
Gerbes
05.1998 - 05.2006
Bachelor of Science - Anthropology
University of Columbia-Missouri
Bachelor of Science - Classical Humanities
University of Missouri-Columbia
Similar Profiles
Sarah B. PageSarah B. Page
Funeral Director/Embalmer at Lambert Funeral Home and CrematoryFuneral Director/Embalmer at Lambert Funeral Home and Crematory
H. Michael CookH. Michael Cook
Vice President of Operations at Cavin-Cook Funeral Home & CrematoryVice President of Operations at Cavin-Cook Funeral Home & Crematory
Beth BarryBeth Barry
Funeral Director Personal Assistant at Shipman Funeral Home & CrematoryFuneral Director Personal Assistant at Shipman Funeral Home & Crematory
Blake GeorgeBlake George
Federal Government Account Manager at Gray ManufacturingFederal Government Account Manager at Gray Manufacturing
EVAN VETTEEVAN VETTE
Assembler at AltecAssembler at Altec