Daniel Parrett
Smithville
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Enterprising Leader successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
18
18
years of professional experience
Work History
Branch Manager
BMO Bank NA
03.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Retail Relationship Banker
BMO Bank NA
08.2021 - 03.2024
- Supported community initiatives as a representative of the bank, fostering positive brand awareness in local markets.
- Facilitated informative workshops on various banking topics, empowering customers with valuable financial knowledge.
- Retained existing clients and attracted new ones through personalized financial product recommendations.
- Contributed to the achievement of sales targets by proactively identifying potential leads within the branch network.
Station Manager
Matheson Flight Extenders
11.2016 - 08.2021
- Directly manage 35-50 employees, and 1 salaried supervisor
- Process inbound and outbound USPSs mail volume per THS contract
- Input payroll, ensure maintenance and up keep of equipment.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
Material Handler
Integrated Airline Services
01.2015 - 11.2016
- Processed inbound and outbound USPS mail volume per THS contract.
Delivery Driver/ Forklift Operator
Paris brothers
03.2014 - 08.2016
- Delivered specialty foods to restaurants and grocery stores
- Handled (10) 3PL accounts, maintaining freight, receiving, storing, and shipping.
Corrections Officer Level 1
Department of Corrections
04.2013 - 11.2013
- Supervised housing of offenders, and maintained safety and security of facility, offenders and staff
- Enforced rules and regulations set forth by MODOC.
Assistant Manager
Sonic
04.2012 - 04.2013
- Supervised 10-15 employees, ensured cash and inventory counts, order accuracy, Enforced corporate policies.
Assistant Manager
ABC Liquor Store
08.2011 - 04.2012
- Supervised 4-5 employees, ensured cash and inventory counts.
Infantryman
United States Marine Corps
08.2006 - 06.2010
- Served with the 1st Battalion 5th Marines, honorably for four years that included two full deployments
- During first deployment, traveled with the 11th Marine Expeditionary Unit to: Singapore, Bangladesh, and India, to offer humanitarian aid; Bahrain and Dubai to ensure local port security through vehicle and personal checks; Kuwait to ensure boarder security; Perth, Western Australia, and Hobart, Tasmania
- During second tour of duty spent seven months in the Helmand River Valley (Nawa) in Afghanistan to ensure local security and aid with the building of schools and hospitals
- Trained as First Responder through Combat Life Savers Course
- Extensive weapons training & Well versed in driving different classes of heavy
Education
Administration Courses -
University of Daytona
01.2012
High School Certificate -
Smithville High
05.2006
DECA marketing, finance, hospitality and management program -
Smithville High
01.2006
Skills
- Extensive experience in dealing with a multitude of persons in every possible environment through training and deployment with the Marines Also able to handle pressure in difficult situations
- Proficient or familiar with a vast array of Microsoft programs, including Word, Excel, PowerPoint, Photoshop, Outlook
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Timeline
Branch Manager
BMO Bank NA
03.2024 - Current
Retail Relationship Banker
BMO Bank NA
08.2021 - 03.2024
Station Manager
Matheson Flight Extenders
11.2016 - 08.2021
Material Handler
Integrated Airline Services
01.2015 - 11.2016
Delivery Driver/ Forklift Operator
Paris brothers
03.2014 - 08.2016
Corrections Officer Level 1
Department of Corrections
04.2013 - 11.2013
Assistant Manager
Sonic
04.2012 - 04.2013
Assistant Manager
ABC Liquor Store
08.2011 - 04.2012
Infantryman
United States Marine Corps
08.2006 - 06.2010
Administration Courses -
University of Daytona
High School Certificate -
Smithville High
DECA marketing, finance, hospitality and management program -
Smithville High
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