Dynamic operations manager with a proven track record at PCC SPORTS, excelling in streamlining processes and enhancing efficiency. Skilled in business planning and documentation, I fostered a positive work environment, leading to increased employee retention and customer satisfaction. Successfully implemented innovative strategies, resulting in significant cost reductions and improved service quality.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Geron Group Construction
01.2021 - Current
Managed daily operations to ensure project timelines and quality standards met client expectations.
Oversaw budget allocation, reducing costs while maintaining high-quality construction standards.
Developed strategic partnerships with suppliers to enhance material procurement efficiency.
Implemented safety protocols, achieving compliance with industry regulations and minimizing workplace incidents.
Coordinated project schedules, optimizing resource allocation to improve workflow efficiency.
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Consulted with customers to assess needs and propose optimal solutions.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Superintendent
Geosurfaces Midwest
09.2023 - 10.2024
Oversaw daily operations, ensuring compliance with safety regulations and company policies.
Coordinated maintenance schedules to optimize equipment performance and reduce downtime.
Led training sessions for staff on operational procedures and best practices.
Implemented process improvements, increasing efficiency in workflow management.
Collaborated with cross-functional teams to enhance project execution and delivery timelines.
Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
Reviewed plans and inspected ongoing construction to keep work in line with project goals.
Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
Collaborated with architects, engineers, and contractors to achieve seamless project execution.
Established successful procedures for day-to-day operations and long-term planning.
Supervised training of new construction and extraction workers on safety practices and procedures.
Developed and maintained positive relationships with clients and other stakeholders.
Superintendent
Nationwide Sports Construction
01.2021 - 05.2021
Monitored inventory levels, ensuring timely replenishment of supplies and materials.
Evaluated employee performance, providing feedback and support for professional growth.
Developed strategic plans to align operational goals with organizational objectives.
Managed complete construction process to maximize quality, cost-controls and efficiency.
Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.
Stepped up during foreman's absence to answer questions and delegate project tasks to employees.
Enhanced project efficiency by streamlining communication between team members and stakeholders.
Operations Manager
PCC SPORTS / TARKET SPORTS CENTRAL
01.2012 - 11.2019
Streamlined operational processes to enhance efficiency and reduce turnaround time.
Led cross-functional teams to implement new inventory management systems.
Analyzed workflow data to identify bottlenecks and recommend improvements.
Developed and maintained standard operating procedures for all departments.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Facilitated smooth collaboration between departments through clear communication channels.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Directed initiatives to improve work environment, company culture or overall business strategy.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Increased profit by streamlining operations.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Implemented innovative programs to increase employee loyalty and reduce turnover.