Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daneile Mace

Cassville

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and complex problem-solving. Leveraged leadership qualities to enhance team productivity and streamline workflows. Fluent in Spanish, adept at issue resolution, and skilled in inventory management, consistently boosting customer satisfaction and operational efficiency.

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

9
9
years of professional experience

Work History

Associate

Walmart
03.2025 - Current
  • Assisted in project coordination and scheduling to ensure timely completion of tasks.
  • Supported team members by providing reliable administrative assistance and managing documentation processes.
  • Conducted research and analysis to inform decision-making on various projects and initiatives.
  • Collaborated with cross-functional teams to facilitate communication and streamline workflows.
  • Adapting quickly to new tools and systems to enhance operational efficiency within the team.
  • Monitored project timelines and deliverables, ensuring alignment with overall objectives and deadlines.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Sales Associate

T-Mobile
11.2021 - 01.2023
  • Provided exceptional customer service, enhancing client satisfaction and loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and product availability.
  • Trained new team members on sales techniques and operational procedures.
  • Executed daily sales transactions efficiently, maintaining cash handling accuracy.
  • Collaborated with team to optimize store layout, driving increased foot traffic and sales.
  • Resolved customer inquiries and complaints, fostering a positive shopping experience.
  • Implemented promotional strategies to boost sales of seasonal merchandise effectively.
  • Monitored competitor activities and market trends to inform sales tactics and product offerings.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server

La Familia
02.2018 - 09.2020
  • Supervised daily restaurant operations, ensuring efficient service and customer satisfaction.
  • Trained new staff on menu offerings and service protocols for seamless integration.
  • Developed strategies to enhance team productivity and streamline workflow.
  • Coordinated with kitchen staff to ensure timely and accurate order delivery.
  • Managed large groups during high-volume periods while maintaining quality service.
  • Implemented process improvements, reducing wait times and increasing table turnover rate.
  • Resolved customer complaints tactfully, enhancing guest experience and loyalty.
  • Monitored inventory levels, coordinating with suppliers for timely restocking of essentials.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Cashier

Chick-fil-A
03.2016 - 05.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawers, ensuring proper balance at shift end.
  • Assisted customers with inquiries and product selection to enhance shopping experience.
  • Collaborated with team members to optimize workflow during peak hours.

Education

Penn Foster Career School
Scranton, PA

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Cash handling
  • Customer interaction
  • Workplace safety
  • Customer engagement
  • Decision-making
  • Complex Problem-solving
  • Relationship building
  • Courteous and professional
  • Work Planning and Prioritization
  • Client engagement
  • New hire training
  • Product knowledge
  • Issue resolution
  • Data entry
  • Inventory management
  • Fluent spanish

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Associate

Walmart
03.2025 - Current

Sales Associate

T-Mobile
11.2021 - 01.2023

Server

La Familia
02.2018 - 09.2020

Cashier

Chick-fil-A
03.2016 - 05.2018

Penn Foster Career School

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Daneile Mace