DANA SHELTON
Florissant
Summary
Dynamic IT professional with extensive expertise specializing in IBM iSeries and z/OS environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CONSOLE BATCH OPERATOR
Pomeroy Technologies/Kyndryl
Remote
10.2025 - Current
- Executed batch scheduling using ZEKE, OPC, Control-M, CA7, AJS, and ROBOT.
- Monitored z/OS and Power systems, ensuring data integrity and system availability.
- Conducted incident responses and root cause analyses for mainframe and AS400 networking issues, improving system reliability.
- Sustained sysplex environment for optimal operational performance.
- Applied security updates while managing RACF and Top Secret to maintain compliance standards.
- Participated in disaster recovery testing and maintained comprehensive documentation for procedures.
- Guided less experienced staff and collaborated with cross-functional teams to resolve complex issues, enhancing team knowledge.
POWER SYSTEMS (AS400) ADMINISTRATOR
BayforceUS/Nucor Steel
Blytheville
02.2024 - 07.2024
- Managed Power 7/8/9/10 environments, including upgrades and system performance tuning.
- Configured and maintained backup schedules using BRMS, ensuring data availability and compliance.
- Executed failover testing to validate disaster recovery protocols and readiness.
- Supported backup/recovery, authority management, and disaster recovery failover testing.
- Supported backup and recovery processes alongside authority management and disaster recovery testing.
- Monitored and maintained network configurations, printers, and structured datasets to ensure operational stability.
- Managed Salesforce connections and supported system integration projects to enhance data flow and system interoperability.
- Conducted incident analysis, prepared reports, and maintained runbooks and knowledge base articles to streamline troubleshooting processes.
IBMI SUPPORT ENGINEER
Auction Edge
01.2023 - 01.2024
- Imaged and maintained Power 7/8/9/10 servers, ensuring optimal support for client data environments.
- Performed system upgrades including OS, PTF, hardware, and software while monitoring performance.
- Managed network configurations and device communications, enhancing reliability of backup/recovery operations.
- Configured servers for clients with AE and third-party software like BRMS and POWERHA.
- Monitored backups, resolved missed backups, and configured virtual tape libraries and consoles.
- Installed Salesforce connections to AS400 to enhance system integration capabilities.
- Ensured data governance compliance by maintaining system documentation and incident reports.
- Executed inventory control and structured data management, improving operational efficiency.
ISERIES ENGINEER
Jack Henry and Associates
04.2022 - 01.2023
- Executed advanced troubleshooting with IBMi systems administrators to resolve critical system issues.
- Identified and resolved operating system, hardware, and application issues affecting data environments.
- Performed CUME PTF and executed operating system upgrades.
- Installed SAN and managed data migration, improving structured dataset management efficiency.
- Oversaw Salesforce connections to AS400 for improved system integration.
- Monitored incoming cases and emails to resolve issues per Service Level Standards.
- Assessed and managed server hardware capacity and performance to address hardware needs.
- Provided technical support for security inquiries and conducted recovery testing to ensure disaster recovery plan effectiveness.
MAINFRAME Z/OS SECURITY ENGINEER, CONSULTANT
APEX/Wells Fargo
02.2021 - 04.2022
- Provisioned users and groups on mainframe systems using SAM, RACF, IAM, and OKTA IDF SCIM, ensuring secure access controls.
- Collaborated with developers to enhance identity management processes, improving data governance effectiveness.
- Monitored security protocols through Vanguard and updated project progress using JIRA and Tableau.
- Analyzed data feeds to troubleshoot issues, providing actionable feedback that improved resolution times for business partners.
- Created NDM IDs to ensure compliance with security standards.
- Facilitated data transfers between various systems and operating systems utilizing ENDEAVOR.
- Generated SQL queries for data validation and reporting purposes.
- Developed Excel worksheets to track completed and pending tasks.
MAINFRAME Z/OS OPERATIONS ENGINEER, CONTRACTOR
TEKSYSTEMS
12.2020 - 10.2021
- Monitored infrastructure events and alerts to maintain system health across Mainframe, Windows, and SharePoint.
- Identified and triaged mainframe user alerts, resolving incidents within SLA requirements.
- Managed security protocols in Vanguard; reset user IDs to maintain access integrity across Mainframe, SharePoint, and iSeries.
- Oversaw enterprise batch job scheduling to maintain application availability.
- Resolved or escalated batch job failures and contentions to minimize downtime and ensure operational continuity.
- Coordinated ad-hoc scheduling requests for development and production systems.
- Executed SQL scripts to generate reports and validate data integrity.
PAC COORDINATOR
Spectrum
St. Ann
09.2020 - 09.2021
- Monitored and resolved tasks in billing and provisioning systems for residential and commercial accounts, ensuring data accuracy and compliance.
- Updated SOA subscription requests to ensure timely porting and disconnection of customer telephone services.
- Resolved provisioning exceptions by researching issues and modifying network elements for telephone services.
- Processed escalations from internal teams, resolving customer service issues related to porting.
- Identified and escalated exceptions to prevent delays in customer orders.
- Addressed E911 database exceptions, verifying customer addresses for MSAG compliance using multiple resources.
- Sought opportunities for process and procedural enhancements to improve service delivery.
BUSINESS ANALYST III, CONSULTANT
Net2Source/Capgemini/Spectrum
01.2020 - 08.2020
- Facilitated simplification and enhancement of customer experience by ensuring accurate data provisioning.
- Gathered subscriber information to provision the services requested accurately.
- Executed activations, deactivations, and enhancements of subscriber services to maintain service quality.
- Performed RCA on issues related to services, using SOAP SQL scripts and/or using SAT.
- Coordinated with cross-functional teams to uphold subscriber experience standards.
- Assisted in the business process redesign and documentation.
- Utilized tools SOAP, UIM, OSM, NUESTAR, SAT, NETIQ, SPLUNK, TPGW to ensure subscribers connectivity.
IT SUPPORT SPECIALIST Z/OS, CONSULTANT
Task Source/USDA
St. Louis
06.2018 - 01.2020
- Modified JCL to execute jobs within MVS system, ensuring operational integrity.
- Scheduled production and test jobs via Control M version 9, improving data processing efficiency.
- Utilized Endeavor for seamless movement of code and data between platforms.
- Monitored print queues and executed TSO/ISPF commands to manage input and output effectively.
- Updated mail and output distribution processes, streamlining workflow.
- Provided backup support in data center, ensuring system reliability.
IAM SECURITY ANALYST Z/OS, CONSULTANT
Gentronics/Highmark Health
07.2018 - 03.2019
- Ensured data governance by managing access across various platforms effectively.
- Implemented mainframe access changes using RACF and OKTA to bolster security measures.
- Directed file permission management and group definitions in Active Directory and Z/OS with RACF, TOP SECRET.
- Managed creation and removal of user IDs and groups in Active Directory, Z/OS, and Avaya systems to ensure secure access control.
- Coordinated DB2 access management and secondary auth ID creation to enhance security protocols.
- Supervised security management through Vanguard for ongoing compliance assurance.
- Refined SQL scripts to optimize query performance and correct data integrity issues.
- Oversaw ORACLE model assignments and maintained schema definitions for operational efficiency.
SYSTEMS MONITORING ANALYST
Express Scripts
St. Louis
01.2017 - 07.2018
- Monitored multiple systems through applications, enabling proactive issue detection.
- Ensured data integrity and system health through level 2 support of Enterprise systems.
- Provided first and second level support for Windows, UNIX, Mainframe Z/OS, and IBMi systems.
- Utilized Power BI for monitoring process and application roll-outs.
- Created and updated SOPs for system monitoring and issue resolution.
- Facilitated conferences and online discussions, expediting resolution of pending server issues.
- Collaborated with onshore and offshore teams, streamlining resolution of pharmacy claims issues.
BREAK/FIX SERVER ENGINEER, CONSULTANT
NCE/Boeing/SLU/Wells Fargo
08.2016 - 01.2017
- Racked and imaged servers for deployment, ensuring operational readiness.
- Installed software and hardware on servers, supporting seamless deployment and functionality.
- Conducted break-fix repairs on Dell, HP, and IBM servers, including iSeries systems.
- Commissioned and decommissioned servers to manage lifecycle effectively.
- Provisioned servers using Ilo, DRAC, and VoIP for optimal performance.
- Installed and repaired storage and communication devices, preserving system integrity.
ISERIES ADMINISTRATOR, CONSULTANT
Insight Global/Bunzl
03.2016 - 07.2016
- Administered and monitored over 200 LPARS to support structured datasets effectively.
- Managed Salesforce to maintain accurate inventory status for operational readiness.
- Provided level 2 support for issues related to iSeries and Windows servers and applications.
- Conducted daily, weekly, and monthly system backups utilizing BRMS to ensure data integrity.
- Scheduled and maintained batch processes using Robot products to streamline operations.
- Monitored network performance with Robot, addressing cautions and outages per company SOP.
- Created, maintained, and distributed reports through Robot reports to facilitate data analysis.
- Utilized Tableau for monitoring system upgrades and processes effectively.
- Managed VIOS partitions, maintained TCP/IP connections, and configured Salesforce connections to AS400.
ISERIES ADMINISTRATOR/ENGINEER
LMI Aerospace
St. Charles
03.2013 - 03.2016
- Implemented a robust disaster recovery project to enhance operational resilience.
- Managed IBMi partitions of OS400 and VIOS, optimizing system performance and resource allocation.
- Executed system upgrade projects from V6 to V7, improving functionality and user experience.
- Created SQL queries for data validation and reporting, enhancing data accuracy and decision-making.
- Developed Tableau dashboard to track upgrade progress and system updates.
- Led mobile device refresh initiative, ensuring successful implementation and integration.
- Ensured system compliance with SOX/PCI and ITAR regulations.
- Collaborated with production supervisors to facilitate manufacturing of aircraft components.
DOCUMENTATION SPECIALIST, CONSULTANT
CompuCom/Boeing
Berkley
08.2012 - 03.2013
- Executed break/fix repairs on Lexmark monochrome, color, and MPF printers, ensuring optimal functionality.
- Operated high-accuracy plotters, Kongsberg Acculine tables, and Summa plotters.
- Completed production HAP plots and stencil kits within specified timeframes.
- Conducted quality checks to verify accuracy and maintain compliance with standards.
- Troubleshot issues in compliance with service level agreements.
- Trained new technicians on processes and procedures, improving overall team proficiency.
- Maintained parts inventory through Salesforce for efficient operations.
- Modified procedures, reducing repair times by six hours.
INFRASTRUCTURE ANALYST Z/OS, CONSULTANT
Modis/ABinBEV
St. Louis
09.2011 - 08.2012
- Executed scheduled IPLs and PORs through HSM efficiently.
- Developed production and Disaster Recovery procedures to enhance operational continuity.
- Managed production control of batch and test jobs using CA7.
- Monitored and resolved LAN/WAN network connectivity issues using NETVIEW to maintain system performance.
- Installed and configured hardware and software for mainframe and network printers to ensure operational readiness.
- Utilized REMEDY ticketing system to report issues and track resolutions.
- Analyzed abnormalities on Windows Server 2008, implementing timely resolutions.
- Conducted break/fix services for desktops, laptops, and printers onsite and remotely to minimize downtime.
Education
Master of Science - Information Technology, Security Management
Colorado Technical University
Colorado Springs, COMaster of Science - Management, Project Management
Colorado Technical University
Colorado Springs, COBachelor of Science - Business Management
Colorado Technical University
Colorado Springs, COSkills
- Data backup
- System updates
- AIX and UNIX systems
- TCP/IP configuration
- User support
- Data management systems
- Data reporting
- Quality assurance
- Workflow management
- Task coordination
- Inventory control
- System diagnostics
- Power VM virtualization
- Document management
Certification
- Authority Broker
- Robot Scheduler
- Robot Reports
- Robot Monitor
- Compliance Monitor
- Exit Point Manager
- MIMIX
- ITeraHA
Timeline
CONSOLE BATCH OPERATOR
Pomeroy Technologies/Kyndryl
10.2025 - Current
POWER SYSTEMS (AS400) ADMINISTRATOR
BayforceUS/Nucor Steel
02.2024 - 07.2024
IBMI SUPPORT ENGINEER
Auction Edge
01.2023 - 01.2024
ISERIES ENGINEER
Jack Henry and Associates
04.2022 - 01.2023
MAINFRAME Z/OS SECURITY ENGINEER, CONSULTANT
APEX/Wells Fargo
02.2021 - 04.2022
MAINFRAME Z/OS OPERATIONS ENGINEER, CONTRACTOR
TEKSYSTEMS
12.2020 - 10.2021
PAC COORDINATOR
Spectrum
09.2020 - 09.2021
BUSINESS ANALYST III, CONSULTANT
Net2Source/Capgemini/Spectrum
01.2020 - 08.2020
IAM SECURITY ANALYST Z/OS, CONSULTANT
Gentronics/Highmark Health
07.2018 - 03.2019
IT SUPPORT SPECIALIST Z/OS, CONSULTANT
Task Source/USDA
06.2018 - 01.2020
SYSTEMS MONITORING ANALYST
Express Scripts
01.2017 - 07.2018
BREAK/FIX SERVER ENGINEER, CONSULTANT
NCE/Boeing/SLU/Wells Fargo
08.2016 - 01.2017
ISERIES ADMINISTRATOR, CONSULTANT
Insight Global/Bunzl
03.2016 - 07.2016
ISERIES ADMINISTRATOR/ENGINEER
LMI Aerospace
03.2013 - 03.2016
DOCUMENTATION SPECIALIST, CONSULTANT
CompuCom/Boeing
08.2012 - 03.2013
INFRASTRUCTURE ANALYST Z/OS, CONSULTANT
Modis/ABinBEV
09.2011 - 08.2012
Master of Science - Information Technology, Security Management
Colorado Technical University
Master of Science - Management, Project Management
Colorado Technical University
Bachelor of Science - Business Management
Colorado Technical University