Dana Hasstedt
St Louis
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Fresh Thyme Market. Proven track record in boosting brand awareness and enhancing customer loyalty through effective marketing strategies and empathetic communication. Skilled in performance evaluations and staff training, driving engagement and operational success.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
9
9
years of professional experience
Work History
Licensed Massage Therapist
Serenity Massage And Wellness
04.2022 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
Server Manager
Hop House Restaurant
01.2020 - 01.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Manager
Copper Fire Restaurant
03.2018 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Marketing Manager
Fresh Thyme Market
01.2016 - 03.2018
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Education
Trade School - Massage And Body Therapy
The Body Therapy Center And School of Massage
Swansea, IL04-2022
Associate of Science - Nutrition Sciences
Southwest Illinois Community College
Belleville, IL06-2020
Skills
- Customer service
- Microsoft outlook, word, and Excel
- Problem-solving
- Customer focused
- Training and mentoring
- Cash handling
- Team building and leadership
- Customer relationship management (CRM)
- Staff training
- Schedule management
- Performance evaluations
- Shipping, receiving, and warehousing
- Budgeting and finance
- Loss prevention
- Billing and filing
Timeline
Licensed Massage Therapist
Serenity Massage And Wellness
04.2022 - Current
Server Manager
Hop House Restaurant
01.2020 - 01.2022
Manager
Copper Fire Restaurant
03.2018 - 01.2020
Marketing Manager
Fresh Thyme Market
01.2016 - 03.2018
Trade School - Massage And Body Therapy
The Body Therapy Center And School of Massage
Associate of Science - Nutrition Sciences
Southwest Illinois Community College
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