Dana Buckley

Genoa Healthcare

02.2017 - Current

Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Stocked, labeled, and inventoried medication to keep accurate records.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
Set up and modified patient profiles in Proscript to include current information such as medications and insurance details.
Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.

Summary