Summary
Overview
Work History
Education
Skills
Timeline
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Damon House

Damon House

Kansas City, Missouri

Summary

Dynamic operations manager with extensive experience at CVS Pharmacy, excelling in inventory management and team leadership. Proven track record in optimizing workflows and enhancing customer service. Skilled in training staff and analyzing sales trends to drive performance. Committed to maintaining high standards and fostering strong relationships with customers and team members.

Overview

18
18
years of professional experience

Work History

Store Manager of Operations

CVS Pharmacy
Kansas City
07.2023 - Current
  • Managed daily store operations and ensured compliance with company policies.
  • Supervised team members and provided training on customer service standards.
  • Coordinated inventory management and restocked merchandise as needed.
  • Monitored cash register operations and ensured accurate transaction processing.
  • Maintained a clean and organized store environment for customers and staff.
  • Assisted customers in finding the products they needed quickly and efficiently.

Commercial Parts Manager

AutoZone
Kansas City
05.2018 - 04.2023
  • Managed inventory levels for commercial parts to ensure product availability.
  • Trained team members on parts identification and customer service techniques.
  • Maintained accurate records of incoming and outgoing parts shipments.
  • Assisted customers in selecting appropriate automotive parts for their needs.
  • Analyzed sales trends to optimize inventory management and ordering practices.
  • Oversaw daily operations of the commercial parts department for smooth workflows.

Operations Manager

BD3A, INC.
Kansas City
08.2013 - 10.2014
  • Streamlined daily operations to enhance workflow efficiency and productivity.
  • Oversaw inventory management and ensured accurate stock levels at all times.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Shift Supervisor

United Van Lines
St Louis
03.2007 - 06.2012
  • Supervised daily operations for moving logistics and customer service.
  • Trained and mentored new staff on safety protocols and company procedures.
  • Managed inventory control processes to maintain accurate stock levels.
  • Assisted in resolving customer inquiries and complaints effectively and promptly.
  • Provided on-the-job training to new staff members.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Assisted customers with product selection when needed.

Education

High School Diploma -

Eureka HIGH SCHOOL
Eureka, MO
06-1992

Some College (No Degree) - Business Management

Forest Park Community College
St Louis, MO

Skills

  • Inventory management
  • Customer service
  • Team leadership
  • Sales analysis
  • Cash handling
  • Staff training
  • Computer skills
  • Relationship building and management

Timeline

Store Manager of Operations

CVS Pharmacy
07.2023 - Current

Commercial Parts Manager

AutoZone
05.2018 - 04.2023

Operations Manager

BD3A, INC.
08.2013 - 10.2014

Shift Supervisor

United Van Lines
03.2007 - 06.2012

High School Diploma -

Eureka HIGH SCHOOL

Some College (No Degree) - Business Management

Forest Park Community College

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Damon House