DAMON A. RAMSEY, JR
Saint Louis
Summary
Results-driven and detail-oriented professional with extensive experience in manufacturing, software testing, and quality assurance. Demonstrated expertise in ensuring product quality, optimizing operational efficiency, and troubleshooting complex systems. Proven ability to operate and maintain heavy machinery while adhering to strict safety and compliance standards and executing precise quality control procedures. Skilled in manual software testing, defect tracking, and data analysis to enhance system reliability. Strong problem-solving abilities with a track record of collaborating across teams to improve processes and deliver high-quality outcomes.
Overview
15
15
years of professional experience
Work History
Salesforce QA Tester
Freelance
11.2024 - Current
- Conduct manual and automated testing for web and mobile applications to identify software defects
- Develop and execute test plans, test cases and test scripts to ensure functionality, usability and performance
- Perform API testing using postman and validate database integrity with SQL queries
- Ensure compliance with industry QA standards and best practices
- Work closely with developers and product managers to reproduce, document and resolve issues
Crane Operator/Forklift Operator
Hussmann Corporation
07.2015 - 11.2024
- Company Overview: Support the factory needs for building energy efficient, sustainability, food quality commercial refrigeration
- Skilled operator in Heavy equipment Including Forklifts, Cranes, Pallet Jacks and Conveyor Belts
- Highly proficient with AC/DC Theory application and troubleshooting
- Adapt and regularly practice safety disposal protocols for all materials, chemicals, machinery and equipment
- Conduct safety inspections/audits and follow safety procedures as per OSHA standards
- Performed maintenance on radars, speaker towers, and computer systems to ensure proper function
- Assembled, Tested, Repaired & Calibrated conveyor belts for daily use
- Manipulate refrigerator temperature and mineral content of steel to meet customer specifications
- Maintain quality assurance by taking periodic samples of process materials and products
- Operate safety standards while operating forklift, utilizing welding and any power tools
- Operated 40-Ton Overhead Crane for pickup and loading of scrap and scrap metal in charge buckets
- Support the factory needs for building energy efficient, sustainability, food quality commercial refrigeration
Installation Technician
Cavo Broadband Communication
05.2014 - 07.2015
- Technical Specialist with proficiency in TV cable, telephone services and computer for residential customers
- Proficient with Ethernet card installations in accordance with work order instructions and installation specifications
- Performed reconnect/disconnect existing cable services, installation of upgrades to existing cable
- Conformed with and abide by all regulations, policies, work procedures, and instruction
- Successful with troubleshooting, diagnosing, repairing and replacing equipment as needed
- Demonstrate excellent customer service by answering any questions concerning the installation and give instructions as needed
Customer Service Help Desk
Rose International
08.2012 - 05.2014
- Provide help desk support to end-users of proprietary software
- Assisted an average of 150 Customers Per week having hardware, software issues
- Researched Client Issues to resolve complaints promptly
- Document all issues and generate monthly reports
- Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems
Lockbox Specialist
Rose International
03.2010 - 08.2012
- Utilized data entry skills while processing checks according to the contractual agreement with our clients
- Met daily deadlines while processing over 150 checks per hour
- Handled all incoming and outgoing mail for the bank
- Scanned previously processed lockbox, vault and post office deposits
Education
High School Diploma -
Hazelwood East High
St Louis, MO05-2001
Skills
- Manual Testing
- Jira
- Microsoft Office
- Data Visualization
- Test Execution
- Quality Assurance
- Software Testing
Training
Fork Lift/ Industry Equipment and OSHA Training, Hussmann Corporation, True
Timeline
Salesforce QA Tester
Freelance
11.2024 - Current
Crane Operator/Forklift Operator
Hussmann Corporation
07.2015 - 11.2024
Installation Technician
Cavo Broadband Communication
05.2014 - 07.2015
Customer Service Help Desk
Rose International
08.2012 - 05.2014
Lockbox Specialist
Rose International
03.2010 - 08.2012
High School Diploma -
Hazelwood East High
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