Damaritz Delarosa
Raytown
Summary
Highly motivated and committed Clinical Coordinator with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Spine & Joint Centers Of Missouri
2022.08 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Reduced physician workload by taking on additional administrative tasks as needed.
- Accompanied physicians through day in fast-paced, stressful environments.
- Maintained accurate records of all performed exams/imaging, ensuring timely delivery of results to healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed comprehensive knowledge of insurance/lien requirements, advocating for patients when necessary to secure approval for needed services.
- Accepted dictated notes and produced professional documents with outlined information.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Oversaw calendar to schedule follow-up visits and tests for patients.
- Responded to patient inquiries to provide information and resolve issues and concerns.
Customer Care Representative
CVS Caremark Pharmacy
2016.08 - 2022.08
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Obtained proper authorization and identification to release confidential medical records
- Adjusted bills and refunded money to resolve customer service or billing complaints
- Educated patients on proper medication usage, potential side effects, and drug interactions, promoting optimal health outcomes.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
Education
Associate of Arts -
Metropolitan Community College - Kansas City
Kansas City, MO05.2018
Skills
- Patient Care
- HIPAA compliant
- Clinical Documentation
- Clinical Leadership
- Staff Scheduling
Certification
- CPR
- First Aid
Timeline
Clinical Coordinator
Spine & Joint Centers Of Missouri
2022.08 - Current
Customer Care Representative
CVS Caremark Pharmacy
2016.08 - 2022.08
Associate of Arts -
Metropolitan Community College - Kansas City
- CPR
- First Aid
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