Dalton Johnson
Ballwin
Summary
Results-driven professional with a strong background in community relations and marketing. Successfully implemented strategies that increased occupancy and advocated for healthcare needs, enhancing community engagement and fostering collaborative relationships.
Overview
11
11
years of professional experience
Work History
Community Relations Director
NHC - National Healthcare Corp.
06.2024 - Current
- Represented organization at community meetings to advocate for healthcare needs.
- Developed communication plans that increased community engagement with initiatives.
- Collaborated with local organizations to promote health initiatives and reach broader audiences.
- Cultivated grassroots relationships that strengthened community connections and support.
- Partnered with senior-focused agencies to facilitate fundraising and networking opportunities.
- Researched public opinion trends related to organizational mission and objectives.
- Championed sales and marketing strategies, achieving highest census in 15 years.
Account Executive
Medwiser Medical Equipment
10.2023 - 06.2024
- Managed client accounts, strengthening relationships with healthcare providers to improve service delivery.
- Serviced existing accounts, resulting in increased client retention and satisfaction.
- Generated leads for new business opportunities, driving revenue growth.
- Analyzed market trends to identify and pursue new business opportunities.
- Resolved customer inquiries and issues efficiently and professionally.
- Coordinated product orders, achieving timely delivery and enhancing client experience.
- Provided training and support on medical equipment usage for clients.
Marketing Director
ST. ANDREWS RESOURCES FOR SENIORS
09.2017 - 10.2023
- Oversaw sales and marketing program, achieving 25% increase in short-term rehab occupancy.
- Executed marketing plans to enhance brand exposure and drive customer traffic, contributing to overall sales growth.
- Collaborated with stakeholders to create promotional materials and events, increasing brand visibility and engagement.
- Led cross-functional teams to enhance community outreach initiatives.
- Presented monthly marketing results at executive team meetings.
- Applied proactive problem-solving skills to resolve customer issues, enhancing satisfaction and retention.
- Trained staff on effective communication and customer engagement techniques.
- Maintained comprehensive knowledge of industry trends and competitive landscape.
Call Center Supervisor
Computer Science Corporation
08.2015 - 09.2017
- Demonstrated comprehensive knowledge of insurance products
- Trained new staff on customer service protocols and software systems.
- Supervised daily operations of call center team, enhancing service delivery and team performance.
- Resolved escalated customer issues, ensuring adherence to service quality standards and customer satisfaction.
- Collaborated with management to align team goals with company objectives.
- Led team of 76 members in product advisement, driving informed customer interactions and support.
- Trained new staff and coached the customer service team
- Provided basic IT assistance to staff and clients
Education
BA - Interdisciplinary Studies, Communications, Psychology, Law Enforcement Justice Administration
Western Illinois University
Macomb, ILSkills
- Community engagement tactics
- Stakeholder engagement
- Community outreach
- Community needs assessment
- Event planning
- Relationship management
- Stakeholder communication
- Problem resolution
- Communication skills
Hobbies and Interests
Coaching youth basketball is one of my great pleasures and special time I can spend with my sons.
Timeline
Community Relations Director
NHC - National Healthcare Corp.
06.2024 - Current
Account Executive
Medwiser Medical Equipment
10.2023 - 06.2024
Marketing Director
ST. ANDREWS RESOURCES FOR SENIORS
09.2017 - 10.2023
Call Center Supervisor
Computer Science Corporation
08.2015 - 09.2017
BA - Interdisciplinary Studies, Communications, Psychology, Law Enforcement Justice Administration
Western Illinois University