Dakota Muncy
Hannibal
Summary
Strategic General Manager skilled in business operations and team training. Specializes in inventory management, communication, and customer service. Implements safety protocols and fosters collaboration to enhance operational efficiency. Experienced in managing daily operations while ensuring compliance with safety regulations.
Overview
6
6
years of professional experience
Work History
Tireshop General Manager
Loves
New London
11.2024 - Current
- Managed daily business operations, ensuring optimal functionality across all departments.
- Oversaw inventory management processes to maintain adequate stock levels.
- Trained and supervised team members on customer service best practices.
- Implemented safety protocols to secure a safe work environment.
- Developed positive relationships with customers and vendors for improved collaboration.
- Created team-building activities that fostered interdepartmental cooperation.
- Tracked monthly sales data to support business development planning.
Truck Care Service Advisor
Loves
New London
02.2024 - 11.2024
- Guided customers in product selection and answered inquiries to enhance satisfaction.
- Resolved customer complaints effectively, improving overall service quality.
- Worked with team members to share insights that improved customer experience.
- Trained new staff on service protocols and engagement techniques for consistency.
- Monitored inventory levels, communicating needs promptly to management.
- Delivered precise estimates for repair costs, labor times, and parts prices to facilitate informed decision-making.
Loves Travel Stops Assistant Manager
Loves
New London
10.2021 - 02.2023
- Trained new employees on company policies and customer service standards, enhancing team readiness and customer satisfaction.
- Implemented store promotions and marketing initiatives, increasing customer engagement and driving sales.
- Supported team performance through ongoing feedback and skill development sessions.
- Ensured compliance with safety regulations and company procedures across the store.
- Managed customer service inquiries and complaints, resolving issues swiftly to maintain customer loyalty.
- Maintained current knowledge of company products and services.
- Resolved conflicts among team members effectively.
Truck Care Tire Technician
Loves
Bevier
03.2021 - 10.2021
- Inspected tires for wear and damage during routine checks to ensure safety and optimal performance.
- Mounted and balanced tires for diverse vehicle types, ensuring efficient service delivery.
- Operated tire installation and repair equipment with precision to maintain quality standards.
- Collaborated with team members to safely complete all service tasks.
- Recommended tire selection to customers based on individual needs and preferences, enhancing customer satisfaction.
- Adhered to safety protocols to guarantee a secure working environment.
- Kept work area clean and organized tools after each service task to promote efficiency and safety.
Loves Travel Stops Shift Leader
Loves
Bevier
10.2020 - 03.2021
- Provided exceptional customer service while fostering a positive atmosphere throughout the shift.
- Resolved customer complaints swiftly, ensuring satisfaction and reinforcing brand loyalty.
- Supervised staff to improve customer service standards and ensure smooth shift operations.
- Assisted in training new employees on shift operations to ensure consistency.
- Delegated tasks effectively to maintain an organized work environment and support team efficiency.
- Verified cash drawer accuracy during opening and closing shifts.
Education
High School Diploma -
Macon R-1 Highschool
Macon, MO05-2017
Some College (No Degree) - General Studies
Moberly Area Community College
Moberly, MOSome College (No Degree) - General Studies
Northwest Missouri State University
Maryville, MOSkills
- Inventory management
- Parts ordering
- Quality assurance
- Safety protocols
- Business operations
- Team training
- Customer service
- Effective communication
- Conflict resolution
- Administrative skills
Timeline
Tireshop General Manager
Loves
11.2024 - Current
Truck Care Service Advisor
Loves
02.2024 - 11.2024
Loves Travel Stops Assistant Manager
Loves
10.2021 - 02.2023
Truck Care Tire Technician
Loves
03.2021 - 10.2021
Loves Travel Stops Shift Leader
Loves
10.2020 - 03.2021
High School Diploma -
Macon R-1 Highschool
Some College (No Degree) - General Studies
Moberly Area Community College
Some College (No Degree) - General Studies
Northwest Missouri State University