DAJA MOORE

• Provided high-quality patient support by answering billing, insurance, and account-related inquiries with professionalism and empathy.
• Verified insurance eligibility, benefits, authorizations, and referrals to ensure accurate billing and timely patient care.
• Processed payments, adjustments, and insurance claims while maintaining compliance with HIPAA and institutional policies.
• Collaborated with clinical staff, physicians, and billing teams to resolve discrepancies and improve patient satisfaction.
• Reviewed and interpreted explanation of benefits (EOBs) and addressed denied or underpaid claims.
• Maintained accurate patient records and documentation within electronic medical record (EMR) systems and EPIC.
• Assisted patients in understanding financial responsibility, payment plans, and available resources.
• Demonstrated strong attention to detail, confidentiality, and effective communication in a fast-paced healthcare environment.

• Provided direct patient care in a behavioral health setting, supporting individuals with mood disorders, psychosis, trauma-related conditions, and behavioral challenges.
• Monitored patient behavior and mental status, reporting changes to nursing and clinical staff to ensure safety and continuity of care.
• Utilized therapeutic communication and de-escalation techniques to manage crisis situations and promote emotional regulation.
• Assisted with activities of daily living (ADLs) while maintaining dignity and respect.
• Ensured compliance with safety protocols, infection control, and HIPAA regulations.
• Collaborated with interdisciplinary teams to support individualized treatment plans.
• Maintained accurate documentation and participated in shift handoffs.

• Patient Registration & Intake

• Insurance Verification & Eligibility

• Medical Billing & Claims Support

• Epic Electronic Health Records (EHR)

• HIPAA Compliance

• Appointment Scheduling

• Patient Financial Communication

• Clinical Documentation

• Patient-Centered Care

• De-escalation & Conflict Resolution

• Attention to Detail

• Worked under close supervision to handle tasks such as cleaning and slicing produce, slicing cold meats, and making garnish and salads.
• Maintained highest quality shopping experience by answering questions and recommending products.
• Helped patients build meal solutions with targeted recommendations for different types of events.
• Modified daily menu to match physician's written orders and incorporate requirements such as food allergies.
• Prepared meals according to recipes and nutritional guidelines to support patients' dietary needs.
• Volunteered for and tackled new assignments and tasks to ease staff member burden.
• Assisted team members and managers with tasks to maintain productivity and meet project milestones.

• Assisted residents with daily living activities, including bathing, dressing, and implementing hygiene and mobility plans.
• Stripped and made up resident beds, reporting sanitation or infection concerns to nursing staff.
• Aided residents with medical equipment such as oxygen supplies, ostomy products, and other durable and disposable goods.
• Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments.