Summary
Overview
Work History
Education
Skills
Timeline
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Daizha Jones

St. Louis

Summary

Dynamic customer service professional with a proven track record at Spectrum, excelling in conflict resolution and active listening. Adept at utilizing CRM software to enhance customer satisfaction and streamline processes. Recognized for building strong client relationships and adapting quickly to new challenges, driving loyalty and repeat business.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Spectrum
04.2023 - 01.2025
  • Utilized CRM software to track customer interactions and ensure timely follow-up on requests.
  • Collaborated with team members to improve service delivery and streamline communication processes.
  • Participated in training sessions to develop skills in conflict resolution and effective communication techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained a positive attitude while handling challenging customer interactions and complaints.
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Resolved customer inquiries via phone, ensuring prompt and effective service.
  • Assisted customers with billing questions, enhancing understanding of account details.
  • Navigated CRM systems to document interactions and track customer issues efficiently.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Adapted quickly to new products and services, providing informed assistance to customers.
  • Assisted customers with account inquiries and service issues, ensuring prompt resolution.

Over Night Remodeling

Walmart
07.2020 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sales Representative

United Healthcare Group
05.2017 - 2020
  • Developed and maintained strong client relationships to drive repeat business and customer loyalty.
  • Utilized CRM software to track sales activities, manage leads, and forecast revenue.
  • Collaborated with marketing team to implement promotional campaigns that increased product awareness.
  • Conducted market research to identify emerging trends and opportunities for product expansion.

Education

Phlebotomy Certificate - Phlebotomy

St. Louis School of Phlebotomy
St Louis, MO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Spectrum
04.2023 - 01.2025

Over Night Remodeling

Walmart
07.2020 - 03.2022

Sales Representative

United Healthcare Group
05.2017 - 2020

Phlebotomy Certificate - Phlebotomy

St. Louis School of Phlebotomy

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Daizha Jones