Dagrielis Garcia

• Onboard new EN-ES-PT customers and guide them through account and connection set-up

• Understand customer objectives to ensure proper account set-up and assist them throughout their journey

• Provide consultative support to customers for optimal utilization of Lodgify

• Proactively work with your customer pipeline to improve adoption of Lodgify's products and drive upgrades

• Collect and pass on customer feedback to the Product team

• Collaborate with Sales, Support, and Product teams to maximize customer value

• Built & maintained strong relationship with Tier 1 partners
• Guided partners to understand TSB mechanisms (Game experiences, NFT drops, avatar collections)
• Managed the development of their Metaverse game experiences
• Maintained regular meetings to show them last updates and progress related to their projects
• Prepared Royalty Reports
• Incentivized partners to participate in activations to generate revenue and engage their communities
• Prepared Business Cases to renew contracts
• Built complete roadmaps for the partnership

• Responsible for managing life-cycle of all problems
• Prevented incidents from happening, and minimized impact of incidents that could not be prevented
• Improved customer satisfaction decreasing problem resolution time
• Provided L1 Technical Support for Puma Energy retail and fuel sites located in Africa & Latam
• Triaged incidents, researching possible solutions in the knowledge base or previous cases
• Created knowledge articles to the database
• Supported customers with basic technical support for software releases
• Executed monthly Defect Prevention report
• Analyzed all defects and established an action plan for each one

• Welcomed and registered guests during check-in process and closed their accounts in check-out
• Enrolled more than 1000 guests into Hilton Honors program
• Resolved complaints and provided prompt and professional guest service to meet guests needs and ensure their satisfaction

• Handled all front desk responsibilities at SAP Argentina S.A
• Dealt with company correspondence, complaints and queries
• Controlled office and cafeteria supplies
• Organized, maintained and updated information in computer databases
• Collected and distributed messages to team members and managers to support open communication and high customer service

• Performed as freelancer Portuguese translator and editor of several documents, files and speeches on behalf of company's requirements
• Recruited, coordinated and supervised a team of 25 people committed on transcribe focus groups based on social studies over Latin America

• Performed as Front Desk Agent in a 5 stars hotel and the biggest one in Caracas
• Ensured to loyalty guests unique and extraordinary experiences in the principal reception and the VIP level
• Fully engaged with team members to achieve highest levels of productivity