Cynthia Wilson
St Louis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
1984
1984
years of post-secondary education
Work History
Customer Service Representative
Department of Treasury
St Louis
10.2005 - 12.2025
- Managed customer inquiries through phone inquiries.
- Provided accurate information about government services and programs.
- Assisted customers with completing necessary forms and applications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Documented customer interactions for record-keeping and analysis.
- Maintained knowledge of policies to ensure compliance in responses.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Provided excellent customer service to callers and addressed inquiries effectively.
- Ensured compliance with company policies during all call interactions.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Education
Culinary Arts -
Northwood Institute
West Baden Springs, IN 08.1983 - 08.1984
Coulterville Schools
Coulterville, ILSkills
- Database management
- Customer relationship management
- Service compliance
- Call handling
- Conflict resolution
- Administrative support
- Continuous learning
Timeline
Customer Service Representative
Department of Treasury
10.2005 - 12.2025
Culinary Arts -
Northwood Institute
08.1983 - 08.1984
Coulterville Schools