Cynthia Williams
Florissant
Summary
Detail-oriented Client Experience Coordinator with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in reviewing documentation, coordinating with adjusters, vendors, and policyholders, and ensuring compliance with company policies.
Overview
13
13
years of professional experience
Work History
Client Experience Coordinator
CCA Global Partners
07.2021 - Current
- Claim handling primary point of contact for insurance carriers, vendors, and policyholders.
- Communicated with members, carrier partners, and policyholders to investigate and resolve mid to high-level customer service issues related to workmanship and warranty complaints.
- Monitor and manage warranty escalations from initiation to resolution.
- Coordinated inspections with vendors and policyholders, negotiating settlements for damages identified in policyholders' homes.
- Provided support via phone and email for inquiries regarding system issues, payment questions, and program guidelines.
- Entered and saved claims, reassignments, service area and contact changes, and completed administrative tasks for the department.
Customer Service Representative
Equifax
08.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with internal business area and Internal Service Center teams to resolve client issues, escalating matters through appropriate channels.
- Document details of client interaction into the system while on the phone.
- Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
- Assist callers by walking them through the company websites to get the information they need.
Deli Clerk
Dierbergs
08.2013 - 05.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, ensuring availability of supplies for customer demand.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime to support efficient service during peak hours.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Conducted training sessions for new employees to ensure they understood job responsibilities and company policies.
Education
Bachelor's - Social Work
University of Missouri - St Louis
St Louis, MOSkills
- Client relationship management
- Client Onboarding
- Complaint resolution
- Claim documentation
- Data Management
- Data confidentiality
- Task prioritization
- De-escalation skills
- Microsoft Office
Timeline
Client Experience Coordinator
CCA Global Partners
07.2021 - Current
Customer Service Representative
Equifax
08.2020 - 07.2021
Deli Clerk
Dierbergs
08.2013 - 05.2020
Bachelor's - Social Work
University of Missouri - St Louis