Cynthia Wagner
Belton
Summary
Dynamic professional with proven leadership and problem-solving skills, honed at Walmart, where I successfully managed online order fulfillment and resolved customer issues. Adept at multitasking and organizational effectiveness, I excel in creating positive customer experiences while adhering to safety protocols. Committed to driving results through effective decision-making and collaboration.
Overview
7
7
years of professional experience
Work History
Online Pickup and Delivery
Walmart
Lee's Summit
03.2020 - Current
- Demonstrated strong skills in interacting with customers and addressing their concerns to solve their problems.
- Showed leadership skills, patience, and collaboration skills when taking control of coworkers who fall off task or become unfocused, as well as successfully resolved conflict situations between coworkers.
- Adhere to safety protocols and guidelines, maintaining a secure environment for both colleagues and shoppers.
- Efficiently processed and fulfilled online orders by picking and organizing items for guest pickup.
- Adaptable to learning all aspects of the store.
- Tasked with management-level responsibilities, including running the backroom, managing schedules, and leading through rushes.
- Help to open the first market fulfillment center in Missouri.
- Handled customer issues related to out-of-stock items and substitutions with professionalism and quick decision-making.
Associate
Andy's Frozen Custard
Lee's Summit
07.2018 - 02.2020
- Provided excellent customer service by greeting customers, taking orders accurately, and ensuring customer satisfaction.
- Memorized menu items to be able to prepare the orders with proper portion sizes, presentation, and quality.
- Worked quickly and efficiently during peak hours, maintaining speed and accuracy to fulfill high-volume orders without compromising customer service.
- Collaborated with team members to maintain a smooth workflow and to ensure orders were completed correctly and on time.
- Resolved customer issues and complaints in a professional manner.
- Complied with strict health and safety guidelines, including maintaining a clean work environment, sanitizing equipment, and following food safety protocols.
- Quickly adapted to new menu items, seasonal flavors, and changing customer preferences, providing recommendations, and ensuring customer satisfaction.
Education
Bachelors of Science in Business Administration - Marketing
University of Central Missouri
Warrensburg, MO05-2026
Skills
- Market research and data analysis
- Digital marketing strategies
- Customer relationship management
- Problem-solving techniques
- Organizational effectiveness
- Decision-making skills
- Leadership capabilities
- Multitasking proficiency
Timeline
Online Pickup and Delivery
Walmart
03.2020 - Current
Associate
Andy's Frozen Custard
07.2018 - 02.2020
Bachelors of Science in Business Administration - Marketing
University of Central Missouri
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