Cynthia Silkey
Gladstone
Summary
Accomplished entrepreneur with a proven track record in small business operations and customer relations, notably at Country Charm Bed & Biscuit, LLC. Excelled in building lasting client relationships and enhancing customer satisfaction. Skilled in financial management and verbal communication, consistently driving business growth through strategic planning and team leadership.
Overview
37
37
years of professional experience
Work History
Owner/Manager
Country Charm Bed & Biscuit, LLC
08.1992 - 05.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
Owner/Dog Breeder
Country Charm Bulldogs, LLC
08.1991 - 10.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed daily feeding, cleaning & health needs of animals.
- Administered vaccinations & healthcare as needed.
- Maintained all records for USDA, State of Missouri & AKC.
- Advertising & marketing for business.
- Maintained inventory and supply orders.
Assistant Manager
Denny's, Inc.
06.1982 - 06.1987
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
Sambo's Family Restaurant
02.1978 - 03.1981
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
Kickapoo High School
Springfield, MO05-1976
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner/Manager
Country Charm Bed & Biscuit, LLC
08.1992 - 05.2015
Owner/Dog Breeder
Country Charm Bulldogs, LLC
08.1991 - 10.2014
Assistant Manager
Denny's, Inc.
06.1982 - 06.1987
Assistant Manager
Sambo's Family Restaurant
02.1978 - 03.1981
High School Diploma -
Kickapoo High School
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