Cynthia Orange
Centralize Scheduling Office Coordinator
Saint Louis,MO
Summary
I am currently Centralize Scheduling Office Coordinator at Touchette Regional Hospital. However, I have over 25 years of experience in Customer Service/Admissions with my current employer, which has made me a versatile professional with good people skills and management abilities.
Overview
33
33
years of professional experience
Work History
Centralized Scheduling Office Coordinator
Touchette Regional Hospital
Cahokia Heights, IL
02.2003 - Current
- Assist patients/ordering physician staff with scheduling required procedures (tests) as well as obtain authorization for procedures presented at the facility. Assist patients with billing issues and collect payments from patients. For uninsured patients, assist him/her with applying for financial assistance within the facility. Verify insurance coverage and submit requested information to insurance companies in order to obtain authorization for patients to receive Home Health visits for physical/occupational therapy and skilled nursing visits. Performed monthly census for the purposes of updating patient demographic, insurance and Home Health discharges. Create forms to assist with obtaining orders, informing ordering physician staff of authorization requirement. Add or change diagnosis code. I also created forms to assist with obtaining insurance information as well as one for assisting with scheduling.
- Coordinated office operations and communications to enhance workflow efficiency.
- Facilitated interdepartmental communication to improve service delivery and patient care.
- Led initiatives to enhance office organization, contributing to overall operational effectiveness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Enhanced communication within the team through regular meetings and detailed reporting.
Lead Admitting Office
Kenneth Hall Regional Hospital
06.1998 - 02.2003
- Perform as backup to the Manager of Admitting/Customer Service. Performing daily assignments related thereto and/or other special assignments. Also perform as additional backup to any shift vacancy within the staff responsibilities. Registered patients for outpatient admission in order to have tests performed and for emergency room/inpatients admission. Perform insurance verification for inpatient/outpatient. Assist patients/ordering physician staff with scheduling required procedures (tests) as well as obtain authorization for procedures presented at the facility. Assist patients with billing issues and collect payments from patients. For uninsured patients, assist him/her with applying for financial assistance within the facility.
Homemaker
Addus Healthcare
01.1996 - 05.1998
- Light Housekeeping. Assisted with monthly budgeting. Transported clients to/from appointments/personal business and shopping needs.
Customer Service Representative
Gemini Industries Inc.
10.1993 - 11.1995
- Reconcile financial accounts. Restructured material and report forms. Assisted customers with advertisement orders and complaints. Processed, filed and submitted orders per customer request, Mailed advertising brochures and sample products to potential customers.
Education
Secretarial Computers
Sanford-Brown College
Granite City, IL01-1994
Skills
- Skilled in team management
- Clear and concise communicator
Effective team collaboration
Analytical problem-solving
Accurate data entry
Dedicated work ethic
Timeline
Centralized Scheduling Office Coordinator
Touchette Regional Hospital
02.2003 - Current
Lead Admitting Office
Kenneth Hall Regional Hospital
06.1998 - 02.2003
Homemaker
Addus Healthcare
01.1996 - 05.1998
Customer Service Representative
Gemini Industries Inc.
10.1993 - 11.1995
Secretarial Computers
Sanford-Brown College