Cynthia Moran
Columbia
Summary
Resourceful Service Center Manager with 4 years of experience in management and 24 years in the industry. Passionate about long-term goals and day-to-day streamlining. Focused on cutting costs and following budgets without sacrificing standards for customer service and employee performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand while supporting employee growth and retention.
Overview
24
24
years of professional experience
Work History
Service Center Manager
TForce Freight (Formerly UPS Freight
10.2021 - Current
- Plan and supervise shipments to the end-user
- Management of two terminals (Columbia & Des Moines)
- Schedule daily and weekly routes
- Track orders using functional systems (e.g barcodes and tracking software)
- Coordinate with workers to ensure proper storage and distribution of products
- Ensure shipping documents are properly filed
- Report maintenance and repair needs for transportation vehicles and equipment
- Conduct safety audits on equipment, building and yard
- Organize training sessions for employees (e.g proper use of machines and handling of hazardous material)
- Keep organized records of vehicle and equipment maintenance
- Ensure compliance with company policies
- Stay up-to-date with safety regulations
Operations Supervisor
UPS Freight/TForce Freight
07.2020 - 10.2021
- Inbound planner for city delivery routes
- Supervise dock production
- Implement safety measures
- Customer service
- Payroll reconciliation
Administrative Assistant
UPS Freight
08.2000 - 07.2021
- Work with customers in regards to their shipping needs.
- Order supplies
- Process accounts payables
- Created safety action plans
- Dispatching drivers
- Data entry
- Reconcile past due accounts
- Implement safety measures.
- Provided administrative support for manager, supervisor and drivers.
- Maintained all files, schedules, etc.
- Scheduled delivery appointments
- Directed phone calls
- Managed incoming and outgoing mail
- Took monthly inventory
Education
Bachelor's in Business Administration/Accounting -
Columbia College
Columbia, MO03.2015
Skills
- Administrative Assistant
- Payroll
- Staff Training and Development
- Accounts Payable
- Operational Excellence
- Billing
- Data Entry
- Microsoft Office
Assessments
- Advanced attention to detail, Highly Proficient, 06/01/21
- Senior administrative assistant/receptionist, Proficient, 06/01/21
- Spreadsheets with Microsoft Excel, Familiar, 07/01/21
- Call center customer service, Proficient, 07/01/21
- Administrative assistant/receptionist, Proficient, 07/01/19
Timeline
Service Center Manager
TForce Freight (Formerly UPS Freight
10.2021 - Current
Operations Supervisor
UPS Freight/TForce Freight
07.2020 - 10.2021
Administrative Assistant
UPS Freight
08.2000 - 07.2021
Bachelor's in Business Administration/Accounting -
Columbia College
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