Cynthia Menke
High Ridge
Summary
Dynamic rental management professional with a proven track record at Enterprise Holdings. Skilled in utilizing the CLASS and ARMS® systems, I excel in training and mentoring teams while fostering collaboration. Recognized for enhancing workflows and resolving escalations, I bring strong communication and problem-solving abilities to drive operational success.
Overview
17
17
years of professional experience
Work History
Rental Management
Enterprise Holdings
10.2008 - Current
- Mentored team members on best practices in rental management, contributing to their professional development.
- Assisted in the development of training materials for new employees joining the rental management team.
- Served as a liaison between Nationwide, Enterprise branches and customers, effectively communicating concerns or suggestions from all parties to promote understanding and collaboration.
Education
Bachelor of Arts - Writing
Missouri State University
Springfield, MOSkills
- Rental management- I have learned how to use the CLASS system, Lotus notes, and have gained an extensive knowledge of the ARMS® systems I call body shops on a daily basis to discuss the repair status and negotiate payment of rentals on occasion I have compared estimates, invoices and rental dates to find out if an extension on a rental is valid If is it not valid, I call the body shop to negotiate payment of the rental
I have also been a part of the Escalations team since May 2022 I was part of the pilot program using the Zendesk application to review and work escalation requests from the branches Working with branches, shops, and adjusters I have been able to extend rentals, set last days, review files for collision damage waiver approvals and help solve problems that arrive While on the Escalations team I have trained five additional agents how to handle the workflow and work the tickets
Within the two teams I am currently working under I am always a point of contact for anyone needing help and have trained numerous people on the Nationwide workflow process over the years I have creating job aids for notes being applied in ARMS to help speed up the process working files and have shared them with my teammates I have also participated in Volunteer events for food drives and writing letters for depression In October 2024 I started a book club within my department to help foster a fun environment in the workplace
Timeline
Rental Management
Enterprise Holdings
10.2008 - Current
Bachelor of Arts - Writing
Missouri State University
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