Cynthia Jackson
St. Louis
Summary
Experienced in customer service and clerical roles, seeking a Customer Service/Clerical Representative position to leverage skills and enhance customer satisfaction while strengthening the company's brand reputation. Proven track record of providing exceptional service, dedicated to delivering top-notch support to customers and exceeding their needs. Authorized worker in the US, ready to contribute expertise to any employer in need of a dedicated professional committed to delivering outstanding customer experiences.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Access2care Non-Emergency Medical Transportation
08.2018 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
DMV Clerk
DMV Titling Clerk
03.2015 - 06.2018
- Company Overview: Mid America Transplant Service License Office
- As a DMV Clerk, I process transactions dealing with motor Vehicles, Drivers licenses, Titling vehicles, renewing, while working within multi state computer systems. face to face contact with public. Call center utilizing interaction client call system.
- Skills Used Typing, 10 key, multi phone line, Microsoft office
Customer Service/Cashier/RTM Clerk
Customer Service/Cashier/RTM Clerk
03.2010 - 03.2015
- Company Overview: Lowe's
- Assist customers with selection and check out of home decor and repair items, assisted construction clients, with special orders, delivery of items with deadline, processing of new credit card request and payment As RTM clerk processed returned SOS and damaged item-requesting credit from vendors.
Customer Service Representative
Customer Service Representative
03.2007 - 03.2010
- Company Overview: Soft Surroundings
- 03/2008 Assist customers with selection of Catalog and Internet Orders while establishing a rapport with customers Utilizing Order entry, data entry, Microsoft office in a High Volume inbound call center Balance customers' account Continue to receive on going training as required.
Customer Service Representative
Customer Service Representative
11.2004 - 06.2006
- Company Overview: Metro One
- Assist customers with directory assistance. In a High Volume Call Center, 411 directory assistance, flight reservations, hotel/ dinner reservations Set business and personal appointments for clients utilizing data entry, Microsoft office skills, also receive on going training as required
Account Specialist
Account Specialist
05.2000 - 10.2004
- Company Overview: Us Bank
- Work with internal and external sources in resolving outstanding reconciliation credits and debits Investigated resolution and recovery financial transactions Making the necessary adjustments in operations department Worked closely with major banks and credit unions and private customers
Bank Teller/ Proof Operator
Bank Teller/ Proof Operator
03.1997 - 05.2000
- Company Overview: Bank of America
- Assist customers with bank transactions- i.e. deposits/withdrawals, money orders, etc. Balance cash drawer and vault Assist customers in safe deposit Process loan and credit card payments Assisted in implementing the paperless process, proof operator, processing loan payments, check batching.
Education
Accounting, Business Management
St Louis Community College
St. Louis, MO01.2003
Skills
- Microsoft Office SuitesExcel, Powerpoint, 10 Key, Bank Research and Adjustment (10 years)
Timeline
Customer Service Representative
Access2care Non-Emergency Medical Transportation
08.2018 - 04.2022
DMV Clerk
DMV Titling Clerk
03.2015 - 06.2018
Customer Service/Cashier/RTM Clerk
Customer Service/Cashier/RTM Clerk
03.2010 - 03.2015
Customer Service Representative
Customer Service Representative
03.2007 - 03.2010
Customer Service Representative
Customer Service Representative
11.2004 - 06.2006
Account Specialist
Account Specialist
05.2000 - 10.2004
Bank Teller/ Proof Operator
Bank Teller/ Proof Operator
03.1997 - 05.2000
Accounting, Business Management
St Louis Community College
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