Cynthia Green
Saint Louis
Summary
Detail-oriented professional with 17 years of experience in customer support and executive assistance. Expertise in active listening and client education, consistently achieving high-quality service. Proven skills in complaint resolution and problem-solving enhance customer satisfaction. Strong multitasking abilities and attention to detail facilitate effective communication and schedule management.
Overview
37
37
years of professional experience
Work History
Customer Care Representative
AAA Auto Club
Saint Louis
10.2006 - 12.2023
- Assisted members with inquiries about insurance and travel services.
- Resolved customer complaints through effective communication and problem-solving.
- Provided accurate information about membership benefits and services offered.
- Processed policy changes and updates efficiently using internal systems.
- Educated customers on safe driving practices and roadside assistance options.
- Trained new staff on customer care protocols and company policies.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Delivered customer support to high call load each shift.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Executive Assistant
Max German Quality Meats
Saint Louis
01.1987 - 03.2006
- Managed executive schedules and coordinated meetings for leadership team.
- Facilitated communication between departments to enhance workflow efficiency.
- Developed and maintained office filing systems for important documents.
- Handled confidential information with discretion and professionalism at all times.
- Supported project management by tracking deadlines and deliverables across teams.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Greeted visitors warmly upon arrival at the office premises.
- Conducted research on various topics as requested by executives or senior management personnel.
- Developed effective filing systems for easy retrieval of information when needed.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Followed proper accounting and bookkeeping procedures to support audits.
- Monitored inventory levels of office supplies and placed orders when necessary.
Education
High School Diploma -
Parkway North High School
Saint Louis Missouri01-1986
Skills
- Customer support and complaint resolution
- Administrative support
- Attention to detail
- Problem solving
- Active listening
- Multitasking and organization
- Empathy and patience
- Policy processing and education
- System navigation and call management
Accomplishments
Presidents Award from AAA Auto Club
Timeline
Customer Care Representative
AAA Auto Club
10.2006 - 12.2023
Executive Assistant
Max German Quality Meats
01.1987 - 03.2006
High School Diploma -
Parkway North High School