Cynthia Follett

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Managed and enhanced patient scheduling for cardiac procedures.
• Reviewed and verified billing for multiple departments.
• Assist physicians in cardiology and cardiac anesthesia with image/advanced reporting issues.
• Assist physicians to gain access to clinical reporting for echo exams.
• Train new physicians in advanced reporting.
• Assist and guide new imaging machines deployment on the network.

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Participated as multi-role preceptor including Monitoring, Circulating and scrubbing a variety of cardiac procedures that included STEMI, Impella placement, Permanent Pacemaker/defibrillator insertion, diagnostic cardiac catheterization as well as peripheral angiogram/interventions.
• Provided critical care to a variety of patients/diagnoses.
• Educated patients and their families about their disease process, procedures, medications and lifestyle changes.
• Led and participated in departmental QI practices and initiatives.

Travel assignment for temporary staffing company. Duties included all aspects of cardiac catheterization care as well as precepting new employees. During this assignment I was asked to create an orientation manual and assist with transitioning the hospital to Epic. I was asked to stay on permanently but declined as the goal was to return to St. Louis.

• Role included Capital and Operating budget responsibilities for a high volume cardiac catheterization laboratory, Electrophysiology laboratory, Interventional Radiology, Echo Lab, Cardiac Step-down, Cardiac Rehab, Short stay cardiology division, Inpatient Telemetry, Central Central Monitor Station and others.
• Budget responsibility for 180 FTE's and one third of the hospitals revenue.
• My divisions were the first to transition to all permanent FTE's filled while eliminating all contract staff.
• Setting strategic plan for 5 and 10 year growth.
• Led building project from 2005-2010 to expand the campus with new building addition that included the operating room, cardiac catheterization laboratory and interventional radiology.
• Led the hospital's Certificate Of Need submission to the state of Missouri for new/additional image acquisition devices for the new interventional platform with unanimous approval from the Certificate of Need Board, a first in their more than 30 year history.

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Created and implemented a hand-off communication tool that was adopted hospital wide.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Participated as multi-role preceptor including Monitoring, Circulating and scrubbing a variety of cardiac procedures that included STEMI, Impella placement, Permanent Pacemaker/defibrillator insertion, diagnostic cardiac catheterization as well as peripheral angiogram/interventions.
• Authored the hospital's cardiac catheterization laboratory orientation manual.
• Provided critical care for a variety of patients/diagnoses.
• Educated patients and their families about their disease process, procedures, medications and lifestyle changes.
• Led and participated in departmental QI practices and initiatives.

• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
• Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
• Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post hospitalization.
• Provided direct patient care for 4-5 patient's daily including medication administration, interdisciplinary patient rounds, education of patients and families about their disease processes and treatment goals with an emphasis on safe quality patient care.
• In June of 2000, I transferred full-time to St. Anthony's Medical Center (a sister hospital to St. Luke's at the time) but continued working in the Cardiac Cath Lab at St. Luke's until March of 2003