Cynthia Dawson

Regional Manager

Affordable Cellular, T-Mobile Stores

Warrensburg

02.2002 - 06.2009

Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
Analyzed regional financial data to identify areas of growth opportunities.
Created and maintained relationships with key customers in the region.
Evaluated customer feedback and adjusted company processes accordingly.
Identified new business opportunities through market research and industry trends.
Assisted district managers in developing marketing plans for their respective districts.
Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
Provided mentorship and coaching to staff members throughout the region as needed.
Organized promotional events to generate interest in products or services offered by the company.
Managed regional operations including inventory control, staffing levels, logistics, customer service.
Trained staff on product knowledge, customer service techniques, sales strategies.
Resolved conflicts between customers and employees within the region.
Ensured compliance with all applicable laws related to employment practices within the region.
Reviewed monthly reports from individual districts regarding sales figures and other metrics.
Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
Minimized turnover through effective training and employee engagement programs.
Analyzed regional market trends to discover new opportunities for growth.
Maximized branch revenue by optimizing daily operations.
Controlled shrink through strategic inventory management and loss prevention approaches.
Mentored team members by demonstrating best practices for sales and customer service.
Worked with direct reports to develop and implement action plans, improving operating results.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.