Cyera Cottrill
Hamilton
Summary
Dynamic banking specialist with extensive experience in financial services, client relationship management, and practical sales strategies. Expertise in financial advising, account management, and cross-selling, complemented by a strong adaptability to meet evolving client needs.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Relationship Banker
Bank Midwest
Chillicothe, MO
03.2025 - 12.2025
- Built and maintained strong client relationships by providing personalized financial solutions and exceptional customer service
- Identified customer needs and recommended tailored banking products, including checking and savings accounts, loans, and financial services to enhance customer satisfaction.
- Managed a portfolio of assigned customer accounts, proactively reviewing account activity to identify products, services, and financial solutions tailored to individual customer needs.
- Generated sales opportunities by building relationships, facilitating referrals, and identifying customer financial needs to drive product engagement.
- Consistently delivered a positive customer experience by resolving concerns, answering questions, and providing timely solutions
- Managed sensitive customer information while maintaining confidentiality and adhering to banking regulations and procedures
- Managed a portfolio of customer accounts, reviewing account activity to identify tailored products and services.
- Educated customers on digital banking tools, account features, and available financial resources
- Conducted overdraft outreach, assisting customers in resolving negative balances, discussing available banking solutions, and promoting responsible account management.
Receptionist
H & R Block
09.2021 - 03.2025
- Greeted clients and provided professional, friendly customer service in a fast-paced tax office.
- Coordinated appointments, managed multi-line phone calls, and directed clients to tax professionals to enhance service delivery.
- Organized and maintained confidential client documents, ensuring accuracy and adherence to privacy standards.
- Processed client paperwork, accepted payments, and performed general office and administrative support duties.
- Supported daily office operations to create an efficient and welcoming environment during peak tax season.
- Part-Time/ Seasonal - Floater
Customer Service Representative
Farmers State Bank
Cameron, MO
09.2021 - 10.2024
- Provided exceptional customer service while assisting clients with complex banking needs, account maintenance, and financial service solutions.
- Functioned as Vault Teller, maintained accurate cash inventories and followed bank cash-handling policies and security procedures.
- Delivered exceptional customer service by assisting clients with complex banking needs, account maintenance, and tailored financial solutions.
- Opened and maintained various account types, including checking, savings, IRAs, estate accounts, and court-ordered accounts while ensuring accuracy and compliance with regulations.
- Maintained accurate records and documentation while adhering to banking policies, procedures, and regulatory guidelines.
- Collaborated with internal teams to resolve account issues, improve processes, and enhance customer experience.
- Assisted customers with sensitive and confidential financial matters while maintaining professionalism and strict privacy standards.
- Supported bookkeeping responsibilities, including account maintenance, balancing procedures, and operational tasks requiring strong attention to detail.
- Participated in company-sponsored community service initiatives, including Meals on Wheels and charity events, demonstrating teamwork, compassion, and commitment to community engagement.
- Functioned as a floating CSR, supported multiple branch locations by quickly adapting to different teams, workflows, and customer needs.
- Trained employees on banking equipment, systems, and updated procedures to improve operational efficiency and ensure compliance.
- Helped improve branch efficiency through process updates and employee support.
- Processed domestic and internal wire transfers while following established procedures and regulatory requirements.
- Managed daily balancing of general ledger (GL) accounts, performed reconciliations, and investigated discrepancies to maintain financial accuracy.
- Collaborated with internal teams to resolve account issues and streamline processes, enhancing overall customer experience.
- Handled complex account situations with attention to detail and regulatory knowledge. complex account situations requiring attention to detail and regulatory knowledge.
- Enhanced branch efficiency by updating processes and providing employee support, contributing to smoother operations.
- Engaged in company-sponsored community service initiatives, including Meals on Wheels and charity events, while demonstrating teamwork, compassion, and commitment to community engagement.
Bank Teller
1st Cameron State Bank
Cameron, MO
09.2019 - 08.2021
- Processed deposits, withdrawals, check cashing, loan payments, transfers, and other financial transactions with accuracy and attention to detail.
- Provided professional and personalized customer service while assisting clients with daily banking transactions and account needs.
- Assisted customers with account questions, problem resolution, and general banking inquiries while ensuring a positive customer experience.
- Identified customer needs and referred clients to suitable banking products and services, enhancing customer satisfaction and relationship growth.
- Assisted customers with account questions and problem resolution, fostering a positive banking experience and customer loyalty.
- Maintained compliance with bank policies, procedures, and regulatory requirements while protecting confidential customer information.
- Detected and reported suspicious transactions while following fraud prevention and risk management procedures.
- Assisted with opening accounts, updating customer information, and completing required documentation accurately.
- Built strong customer relationships through effective communication and reliable service, contributing to a welcoming branch environment.
Education
Associates of Applied Science (A.A.S.) - Business Management
North Central Missouri College
Trenton, MO05-2027
Skills
- Banking Operations
- Financial Product Knowledge
- Account Management
- Customer Relationship Management
- Customer Service
- Remote Customer Support
- Cash Handling
- POS Systems
- Compliance handling
- Regulatory Compliance Awareness
- Data Entry
- Microsoft Office
- Team Collaboration
- Communication
- Retail Sales
- Inventory Management
- Computer applications
Accomplishments
- Achieved time efficiency by implementing a comprehensive Safe Deposit Box key management and filing system. In turn, I was able to create organization, security, and seamless retrieval through coded numerical and alphabetical indexing systems.
Certification
Bank Secrecy Act (BSA) & Anti-Money Laundering (AML) Certification/Training
USA PATRIOT Act & Customer Identification Program (CIP) Training
Know Your Customer (KYC) Training
Regulation CC (Funds Availability) Training
Regulation E (Electronic Funds Transfer) Training
Regulation DD (Truth in Savings) Training
Privacy Act/ Gramm-Leach-Bliley Act (GLBA) Training
Identity Theft & Red Flags Rule Training
Consumer Deposit Account Opening Certification
Consumer Lending Training
Fraud Detection & Prevention Training
Fair Lending & Equal Credit Opportunity Act (ECOA) Training
Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) Training
Customer Service and Sales Certification (Internal)
Notary Public-State of Missouri (Active)
LANGUAGES
English
ACHIEVEMENTS
Recognized by supervisors for outstanding customer service and Fraud Prevention, Consistently met or exceeded quarterly sales and performance goals, Trained and mentored new employees, Increased sales through upselling and cross-selling
Timeline
Relationship Banker
Bank Midwest
03.2025 - 12.2025
Receptionist
H & R Block
09.2021 - 03.2025
Customer Service Representative
Farmers State Bank
09.2021 - 10.2024
Bank Teller
1st Cameron State Bank
09.2019 - 08.2021
Associates of Applied Science (A.A.S.) - Business Management
North Central Missouri College