CRYSTLE DOUGHERTY
MONTICELLO
Summary
Compliance professional with proven ability to navigate complex regulatory landscapes and support organizational integrity. Known for fostering collaborative team environments and consistently achieving compliance goals. Highly adaptable and reliable, with strong focus on attention to detail and analytical thinking.
Overview
14
14
years of professional experience
Work History
Compliance Specialist
Mark Twain Casino
LaGrange, MO
03.2024 - Current
- Conduct daily audits and reviews to ensure operational accuracy and regulatory compliance.
- Maintain detailed records and prepare required financial and compliance documentation.
- Collaborate with management and regulatory agencies to resolve issues and maintain operational standards.
- Developed training programs for staff on compliance procedures and best practices.
- Monitored industry changes to maintain up-to-date compliance standards.
- Led investigations into regulatory violations and recommended solutions.
- Fostered a culture of compliance through ongoing communication and education initiatives.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
- Prepared documentation and records for upcoming audits and inspections.
- Developed improvement and corrective action plans to bring operations in line with requirements.
Bookkeeper
United State Bank
Lewistown, MO
09.2023 - 03.2024
- Facilitated resolution of customer inquiries and conducted investigations into fraudulent activities to enhance account security.
- Directed coin inventory processes across five locations to support operational continuity.
- Processed stop pays, two-signature accounts, and large-transaction monitoring.
- Coordinated monthly closing processes to ensure timely reporting and adherence to deadlines.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed and responded to correspondence and inquiries from customers utilizing the online banking platform.
- Entered figures using 10-key calculator to compute data quickly.
Audit Clerk
Mark Twain Casino
La Grange, MO
10.2021 - 09.2023
- Conducted financial audits to ensure compliance with gaming regulations and internal policies.
- Assisted in preparing audit documentation for internal and external reviews to facilitate transparency.
- Trained junior staff on auditing procedures and best practices to enhance team performance.
- Collaborated with managers to obtain missing information.
- Collaborated effectively with internal departments to gather relevant data and documents for audits.
- Demonstrated strong attention to detail while reviewing complex financial transactions and identifying discrepancies.
- Evaluated master reports and compared information against individual machine and employee data.
- Identified irregularities, researched causes and resolved problems.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Administrative Assistant
Nutrien Ag Solutions
Palmyra, MO
08.2020 - 10.2021
- Managed AP/AR processes and ensured adherence to corporate financial procedures.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Sales Support Specialist
Craig Industries
Quincy, IL
07.2018 - 08.2020
- Facilitated communication between sales team and clients to streamline order processing.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Developed and maintained relationships with key accounts and existing customers.
- Coordinated responses and resources to handle special client requests.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Trained new staff on sales support processes, fostering a collaborative team environment.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues.
Audit Clerk
Mark Twain Casino
LaGrange, MO
01.2016 - 08.2017
- Conducted financial audits to ensure compliance with gaming regulations and internal policies.
- Assisted in preparing audit documentation for internal and external reviews to facilitate transparency.
- Collaborated with managers to obtain missing information.
- Collaborated effectively with internal departments to gather relevant data and documents for audits.
- Demonstrated strong attention to detail while reviewing complex financial transactions and identifying discrepancies.
- Evaluated master reports and compared information against individual machine and employee data.
- Identified irregularities, researched causes and resolved problems.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Lead Server / Office Assistant
18 Wheeler
Taylor, MO
05.2012 - 12.2016
- Supervised service operations, ensuring customer satisfaction and smooth workflow.
- Processed payroll, scheduling, and daily sales reporting in Excel.
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
- Coordinated with kitchen staff to ensure timely delivery of food and beverage orders.
- Resolved customer complaints swiftly, improving overall dining experience feedback scores.
- Analyzed service patterns to optimize staffing schedules during peak hours for efficiency.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
Education
High School Diploma -
Heartland Christian Academy
Skills
- Customer Service Excellence
- Process Improvement
- Time Management
- Detail-Oriented
- Team Collaboration
- Anti-money laundering
- Compliance
- Documentation skills
- Auditing
- Data entry
- Process implementation
Timeline
Compliance Specialist
Mark Twain Casino
03.2024 - Current
Bookkeeper
United State Bank
09.2023 - 03.2024
Audit Clerk
Mark Twain Casino
10.2021 - 09.2023
Administrative Assistant
Nutrien Ag Solutions
08.2020 - 10.2021
Sales Support Specialist
Craig Industries
07.2018 - 08.2020
Audit Clerk
Mark Twain Casino
01.2016 - 08.2017
Lead Server / Office Assistant
18 Wheeler
05.2012 - 12.2016
High School Diploma -
Heartland Christian Academy