Crystal Hernandez
St Louis
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Hairsylist
Floyds Barbershop
10.2019 - 10.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Hairstylist
Supercuts
11.2016 - 10.2019
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Increased revenue through effective customer service and inventory management.
- Developed creative techniques to provide clients with latest hairstyles.
- Developed loyalty program, encouraging repeat visits and fostering strong client base.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Maintained clean and organized work station, complying with health and safety standards.
- Resolved guest complaints about service or style.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Hairstylist
Great Clips
07.2014 - 11.2016
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Built rapport with clients to understand their style preferences and hair care routines.
Education
No Degree - Cosmetology
Ogle School
TX02-2013
Skills
- Quick learner
- Appointment scheduling
- Detail-orientated
- Customer consultation
- Schedule management
- Highly motivated self-starter
- Strong leader
- Training and development
- Marketing
- Social skills
- Outstanding customer service
- Conflict resolution skills
Timeline
Hairsylist
Floyds Barbershop
10.2019 - 10.2024
Hairstylist
Supercuts
11.2016 - 10.2019
Hairstylist
Great Clips
07.2014 - 11.2016
No Degree - Cosmetology
Ogle School
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