Crystal Morales
Hume
Summary
Dynamic team leader with a proven track record at Walmart, excelling in performance improvement and team motivation. Skilled in problem-solving and cash handling, I enhanced customer satisfaction ratings through effective issue resolution and empowered team members to achieve their goals, fostering a collaborative and efficient work environment.
Overview
13
13
years of professional experience
Work History
Team Leader
Walmart
01.2022 - Current
- Assisted team in daily operations and task management
- Supported team members in achieving project milestones
- Learned safety protocols and operational procedures
- Collaborated with colleagues to enhance workflow efficiency
- Adapted quickly to changing priorities and tasks
- Participated in training sessions to improve skill set
- Contributed to team meetings by sharing insights and ideas
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Shift Supervisor
Starbucks
08.2017 - 04.2021
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new baristas on product knowledge and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented staff scheduling to optimize labor costs while maintaining service standards.
- Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
- Collaborated with management on strategic initiatives to drive store sales growth.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
CMA
Joe Clark Residental
01.2013 - 08.2017
- Assisted healthcare providers with patient examinations and procedures, ensuring efficient workflow.
- Administered vaccinations and medications, adhering to safety protocols and best practices.
- Managed patient scheduling and follow-up appointments, enhancing office efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined documentation.
- Educated patients on treatment plans and preventative care, fostering informed decision-making.
- Collaborated with interdisciplinary teams to improve patient care processes and outcomes.
- Trained new staff on clinical procedures and office protocols, promoting consistency in operations.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Managed prescription refills requests promptly resulting in better medication adherence among patients.
- Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Education
High School Diploma -
Bell Gardens High
Bell Gardens, CA05.2000
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Work Planning and Prioritization
- Performance improvement
- Complex Problem-solving
- Overseeing daily activities
- Mentoring
- Daily workflow improvement
- Relationship building
- Cash handling
- Flexible schedule
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Walmart
01.2022 - Current
Shift Supervisor
Starbucks
08.2017 - 04.2021
CMA
Joe Clark Residental
01.2013 - 08.2017
High School Diploma -
Bell Gardens High