Crystal Jackson
Missouri Mentor
Saint Louis
1
Language
13
years of professional experience
Adaptable Client Support Professional experienced in disability services, pharmacy operations, and customer care. Delivered compassionate service and ensured HIPAA compliance through accurate documentation and effective problem-solving. Focused on enhancing service quality and achieving positive outcomes through clear communication and team collaboration.
Work History
DSP
11 Months- Monitored client safety, observed changes in condition, and reported concerns promptly.
- Supported individuals with daily living activities, promoting independence and routine stability.
- Assisted with personal care, meal preparation, and household tasks in residential settings.
- Documented services, behaviors, and incidents accurately according to care plans.
- Transported individuals to appointments, community activities, and scheduled outings safely.
- Administered medication support tasks in compliance with training, policies, and procedures.
- Collaborated with care teams to adapt support approaches and maintain quality service delivery.
- Reinforced positive behavior strategies and followed individualized support guidelines consistently.
- Maintained clean, safe, and well-organized patient environment.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Pharmacy Technician
4 Months- Processed prescription orders accurately using pharmacy systems and maintained compliance with dispensing protocols.
- Entered patient, medication, and insurance data to support timely claims adjudication and order fulfillment.
- Reviewed prescription information for completeness, escalating discrepancies to pharmacists for resolution.
- Coordinated with providers and members to clarify refill requests, prior authorizations, and coverage questions.
- Prepared medication shipments while following handling, labeling, and storage requirements.
- Responded to member inquiries with clear guidance on prescription status, benefits, and pharmacy services.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained accurate records in pharmacy workflow systems to ensure continuity and regulatory compliance.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
Sales Associate
1 Year 6 Months- Identified upgrade opportunities through consultative selling and product knowledge
- Presented Spectrum internet, mobile, and TV packages to match customer needs
- Explained pricing, promotions, and service features clearly to support informed decisions
- Processed sales orders, account changes, and activations using company systems
- Resolved billing and service questions while maintaining professional customer interactions
- Maintained accurate customer records and completed transaction documentation
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Customer Service Call Center Agent
10 Years 8 Months- Resolved billing, service, and account inquiries while maintaining accurate CRM documentation.
- Troubleshot internet, voice, and video issues using knowledge base and diagnostic scripts.
- De-escalated customer concerns and delivered clear service updates aligned with policy.
- Processed account changes, payments, and service orders with strong attention to detail.
- Coordinated escalations with technical teams to accelerate resolution of complex outages.
- Guided customers through modem, router, and equipment setup for faster service restoration.
- Reinforced retention efforts by presenting service options and addressing disconnect requests.
- Mentored new agents on call handling, documentation standards, and workflow procedures.
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Assisted in training new hires on company policies, systems, and call handling procedures to ensure seamless integration into the team.
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
Pharmacy Technician
11 Months- Supported pharmacists by triaging incoming requests and prioritizing urgent cases for faster turnaround.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
High School Diploma
Skills
Medication management
Medication management
Medication dispensing
Client documentation
HIPAA compliance
First aid
Positive reinforcement
Behavior management
Client support
Caregiving
Time management
Problem-solving skills
Workflow optimization
Team collaboration
Call management
Customer inquiries
Tech support
Software navigation
Script following
Web support
Sales support
Empathy demonstration
Issue resolution
Client engagement
Product upselling
Web chat support
Call management
Environmental maintenance
Empathy skills
Product marketing
Languages
English
Native or Bilingual
Timeline
DSP
Missouri Mentor
11.2025 - CurrentRead More
Pharmacy Technician
Cigna
12.2024 - 04.2025Read More
Sales Associate
Spectrum
05.2023 - 11.2024Read More
Pharmacy Technician
United Scripts
06.2021 - 05.2022Read More
Customer Service Call Center Agent
Spectrum
03.2014 - 11.2024Read More
North County Tech
High School Diploma
Read More