Crystal Burns

• Oversaw daily operations, ensuring compliance with state liquor regulations and store policies.
• Managed inventory systems, optimizing stock levels to meet customer demand while minimizing waste.
• Accomplished multiple tasks within established timeframes.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Conducted vital sign assessments and prepared patients for examinations, enhancing service efficiency.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Performed medical records management, including filing, organizing and scanning documents.
• Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
• Called and faxed pharmacies to submit prescriptions and refills.

160 - Hours Medical Assistant Externship

• Coordinated patient scheduling, optimizing appointment flow and reducing wait times significantly.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Performed medical records management, including filing, organizing and scanning documents.

• Assisted patients with daily living activities and personal hygiene tasks.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained clean and organized patient environments, ensuring safety standards were met
• Trained new staff on best practices for patient care and safety protocols.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Helped patients complete range of motion exercises to prevent loss of function during care.

• Monitored vital signs and reported changes to nursing staff promptly.
• Trained new staff on best practices for patient care and safety procedures.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

• Utilized CRM systems to track interactions and manage customer accounts effectively.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Educated customers about billing, payment processing and support policies and procedures.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

• Provided compassionate care to clients, ensuring comfort and dignity in daily activities.
• Assisted clients with personal hygiene, grooming, and mobility support to enhance quality of life.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Reduced patient stress levels through effective communication and active listening skills.
• Administered medications as prescribed, maintaining accurate records of dosages and schedules.
• Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
• Trained new caregivers on best practices for client care and emergency response protocols.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Completed regular check-ins and progress report for each client.
• Recorded status and duties completed in logbooks for management.
• Trained new staff on policies, procedures, and best practices in home care services.
• Collaborated with healthcare professionals to advocate for clients' medical needs and treatment plans.
• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.