Entrepreneurial business and marketing professional with experience in project coordination, client onboarding, process improvement, digital marketing, data-informed decision making, and service operations. Owner of Luxury Brow Designs with a track record of managing client experience, marketing campaigns, scheduling workflows, consultation funnels, and business growth initiatives. Holds a Bachelor’s degree in Business Administration with a Digital Marketing focus and is currently completing PMBOK training. Seeking remote opportunities in business analysis, operations support, project coordination, customer success, or marketing operations.
Hi, I’m
Crystal Bell
Saint Charles,MO
Summary
Overview
16
years of professional experience
Work History
Luxury Brow DesignsSt. Charles, Missouri
Owner / Business Operator
02.2020 - Current
Job overview
- Manage day-to-day business operations for a permanent makeup and beauty brand generating $8000 + in monthly revenue, including scheduling, consultations, client communication, service delivery coordination, and client retention workflows.
- Built and maintained consultation and onboarding processes that guided leads from inquiry to booking through phone consultations, educational materials, automated messaging, and follow-up sequences.
- Planned and executed digital marketing campaigns across Facebook and Instagram, supporting monthly lead generation, client nurturing, and revenue growth for high-ticket cosmetic tattoo services.
- Tracked campaign performance, client demand, booking trends, and service inquiries to guide promotional offers, pricing strategy, scheduling decisions, and seasonal marketing campaigns.
- Created 10+ client-facing documents, including service prep instructions, aftercare materials, cancellation policy language, consultation scripts, client reminders, and promotional messaging.
- Coordinated 6+ business systems and vendor tools for payments, forms, scheduling, client communication, marketing, and service documentation.
- Developed 4+ expansion concepts, including digital products, educational offers, media partnerships, podcast content, and community-based campaigns to support long-term business growth.
Charter SpectrumBridgeton, MO
Traffic Analyst / Project Manager
02.2020 - 11.2023
Job overview
- Compiled, analyzed, and presented daily, weekly, and monthly KPI reports covering traffic patterns, customer behavior, and operational performance to support business decisions and service improvements.
- Created trend analyses and performance reports that helped improve resource planning, workflow efficiency, and service delivery across multiple operational areas.
- Used historical data to forecast customer volume, staffing needs, and workflow demand, supporting more effective resource allocation and schedule planning.
- Identified recurring workflow bottlenecks and recommended process improvements to reduce delays, improve accuracy, and support timely execution.
- Partnered with 3+ cross-functional teams and stakeholders to align priorities, improve workflows, and support customer-focused solutions.
- Maintained accurate reporting and operational documentation while tracking daily, weekly, and monthly performance metrics in a fast-paced environment.
Charter SpectrumSaint Ann, MO
Workforce Analyst
02.2017 - 02.2020
Job overview
- Supported workforce coordination for 5 to 8 call center and back-office departments, managing 50+ weekly schedule changes, call-offs, meeting updates, and coverage adjustments to maintain operational continuity.
- Processed 10+ real-time workforce updates per day, including employee schedule changes, meeting segments, call-offs, supervisor requests, and staffing adjustments.
- Partnered with a 5-to-6-member workforce management team, including forecasters and lead workforce coordinators, to support scheduling accuracy, coverage planning, and service-level performance.
- Updated employee schedules and meeting segments in real time based on manager and supervisor requests, helping reduce workflow disruptions across multiple departments.
- Maintained accurate workforce records while processing time-sensitive updates in alignment with company protocols, HR procedures, and operational guidelines.
- Resolved same-day scheduling conflicts and coverage gaps through proactive communication with employees, supervisors, managers, and workforce leadership.
Charter SpectrumSaint Ann, MO
Strategic Accounts Representative
12.2009 - 02.2017
Job overview
- Processed up to 25 regulatory, account, contract, and service-related tasks per day through internal queue systems, supporting land services, utility locate requests, customer profile updates, and operational compliance workflows.
- Reviewed and managed documentation tied to cable infrastructure, land access, underground utility marking, easement-related requests, and internal service operations to ensure tasks were completed accurately and within required timelines.
- Maintained account coding for employee benefits, local Charter store equipment, modem and video service profiles, and internal service locations to support accurate cost tracking, service access, and operational consistency.
- Updated customer and employee account records, including new hire benefit coding, employee cable service access, deceased customer profile closures, and internal account maintenance requests.
- Resolved failed or incomplete workflow items by researching prior department ownership, tracking project history, and coordinating with the appropriate internal teams to move requests forward.
- Collaborated with 8+ internal departments, including customer service, internet repair, video repair, retention, back-office operations, process development, field services, and store support teams to complete regulatory and account-related tasks.
- Managed 100+ weekly queue-based tasks while maintaining accuracy, meeting daily productivity expectations, and supporting compliance-driven service operations for Charter Communications.
Education
Lindenwood UniversitySaint Charles
Bachelor of Science from Business Administration
05-2021
University Overview
Skills
- Business analysis and process improvement
- Project coordination and workflow management
- Client onboarding and customer experience
- Marketing operations and campaign support
- Social media strategy and content planning
- CRM and scheduling systems
- Documentation and SOP development
- Data tracking and reporting
- Cross-functional communication
- Calendar, inbox, and task management
- Canva, Meta Ads, Google Workspace, Microsoft Office
- AI-assisted business workflows and digital tools
- Entrepreneurial and innovative
- Visionary leadership
Timeline
Owner / Business Operator
Luxury Brow Designs
02.2020 - Current
Traffic Analyst / Project Manager
Charter Spectrum
02.2020 - 11.2023
Workforce Analyst
Charter Spectrum
02.2017 - 02.2020
Strategic Accounts Representative
Charter Spectrum
12.2009 - 02.2017
Lindenwood University
Bachelor of Science from Business Administration