Cristina Saldivar
Independence
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Client Relationship Consultant
US Bank NA
01.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Balanced teller drawers
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
Mobile Retail Expert
T-Mobile
08.2016 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Sales Associate
Wireless Vision LLC T-Mobile TPR
02.2014 - 06.2016
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Greeted customers and helped with product questions, selections and purchases.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
Associate of Science - Business
Metropolitan Community College - Kansas City
Kansas City, MO05.2025
Skills
- Active Listening
- Decision-Making
- Flexible and Adaptable
- Problem-Solving
- Organization and Time Management
- Multitasking Abilities
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Client Relationship Consultant
US Bank NA
01.2023 - Current
Mobile Retail Expert
T-Mobile
08.2016 - Current
Retail Sales Associate
Wireless Vision LLC T-Mobile TPR
02.2014 - 06.2016
Associate of Science - Business
Metropolitan Community College - Kansas City
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