Summary
Overview
Work History
Education
Skills
Completed Projects
Timeline
Generic

Cristiana Vong

Macao

Summary

IT Business Engagement Professional with 15 years of experience in ERP systems management across HR, Finance, Payroll, Procurement, Workforce domains. Expertise in stakeholder relationship building and driving technological advancements. Skilled in business process modelling, application support, and system integration. Strong analytical capabilities and a commitment to team development and coaching.

Overview

19
19
years of professional experience

Work History

Senior Manager Business Architect

Sands China Limited
07.2017 - Current
  • Built strong relationships with business key stakeholders to align IT strategies with business needs.
  • Collaborated with business leaders to identify technology-driven opportunities for process improvement.
  • Initiated planning and budget submission to align with business objectives.
    Defined project scope to clarify deliverables and expectations.
    Oversaw execution of IT systems, ensuring adherence to quality standards.
    Ensured timely delivery of IT systems to meet organizational goals.
  • Facilitated effective communication between IT and business units to enhance collaboration and project success.

Systems Analyst

Crown Melbourne Casino Hotel
08.2016 - 04.2017
  • Identified opportunities and recommended IT products to align with business goals.
  • Collaborated with stakeholders to assess As-Is and To-Be process and propose system solutions.
  • Documented project charters, detailed business requirements, and status updates.
  • Prepared executive summaries and presentations for senior management.
  • Provided second-tier support for BOH and ERP applications, managing incident resolution.

Business Analyst (Contractor)

Federal Group Wrest Point Casino Hotel
05.2016 - 08.2016
  • Perform scoping and product evaluation.
  • Support the Casino Transformation Program implementation.
  • Gather and document business requirements.
  • Conduct system workshops with vendors and stakeholders
  • Support and undertake the implementation of the Casino Transformation Program (Electronic Gaming Machine and Marketing Kiosk).
  • Analyze the business AS-IS process, and identify the business solution for the TO-BE process.
  • Requirement gathering and documenting Business Requirement Details.

Business Analyst Manager

Sands China Limited
06.2011 - 09.2015
  • Managed incident tickets and ensured timely delivery of solutions.
  • Conducted gap analysis to identify opportunities for business process improvement.
  • Documented business cases and created detailed test plans for projects.
  • Oversaw change management plans to facilitate smooth transitions and optimize team performance.
  • Ensured compliance with SOX regulations while following SDLC standards.

Lead Business Analyst & Application Support

Sands China Limited
12.2007 - 05.2011
  • Delivered second-tier applications support for ERP, COTS, and web-based systems.
  • Conducted root cause analysis to implement long-term solutions.
  • Performed impact analysis for Back of House (BOH) application improvements.
  • Led solution design initiatives with internal teams and vendors to deploy IT solutions.
  • Coordinated regular business reviews to assess needs and track system issues.

Regional IT Purchasing Hardware & Software Compliance

Sands China Limited
04.2007 - 11.2007
  • Evaluated IT software and hardware requisitions to ensure compliance with organizational standards.
  • Reviewed software license usage and renewals, preventing unnecessary expenditures.
  • Streamlined purchasing processes to enhance efficiency and reduce turnaround times.

Corporate Advisory Officer

Deloitte Touche Tohmatsu
06.2006 - 04.2007
  • Delivered tax consulting services to clients, ensuring compliance with regulations.
  • Prepared engagement letters to formalize consulting agreements.
  • Conducted annual tax compliance audits to assess adherence to tax laws.
  • Assisted clients with work permit applications to facilitate international employment.

Education

PMI Agile Certified Practitioner (PMI-ACP) -

PMI
08-2022

ITIL Foundation Certificate in IT Service Management -

01.2014

Diploma of Interpreting Mandarin level 2 -

ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY (RIMT)
12-2005

Bachelor of Information Systems -

THE UNIVERSITY OF MELBOURNE
08-2005

Skills

  • Process improvement
  • Stakeholder engagement
  • Business analysis
  • Product comparison and selection
  • Application Support
  • IT strategy alignment

Completed Projects

  • ERP HR Suite and Finance System Upgrade
  • AS400 Hardware Replacement and Operating System Upgrade
  • Workforce Management and Time and Attendance System Replacement, System Upgrade and Property Extension
  • Entertainment Ticketing System Replacement
  • Limousine Management System Replacement
  • Employee App Transformation to Replace Employee Kiosk
  • Hotel Incident Management System Transformation to Cloud Platform

Timeline

Senior Manager Business Architect

Sands China Limited
07.2017 - Current

Systems Analyst

Crown Melbourne Casino Hotel
08.2016 - 04.2017

Business Analyst (Contractor)

Federal Group Wrest Point Casino Hotel
05.2016 - 08.2016

Business Analyst Manager

Sands China Limited
06.2011 - 09.2015

Lead Business Analyst & Application Support

Sands China Limited
12.2007 - 05.2011

Regional IT Purchasing Hardware & Software Compliance

Sands China Limited
04.2007 - 11.2007

Corporate Advisory Officer

Deloitte Touche Tohmatsu
06.2006 - 04.2007

PMI Agile Certified Practitioner (PMI-ACP) -

PMI

ITIL Foundation Certificate in IT Service Management -

Diploma of Interpreting Mandarin level 2 -

ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY (RIMT)

Bachelor of Information Systems -

THE UNIVERSITY OF MELBOURNE

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