Craig Nicholson
Jackson
Summary
Dynamic Ansible Automation Engineer with a proven track record at Optum, excelling in solution development and in-depth troubleshooting. Expert in building FISMA compliant environments and automating processes across diverse platforms. Recognized for creative thinking and persistent problem-solving, delivering robust automation solutions that enhance operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ansible Automation Engineer
Optum
03.2024 - Current
- Built and supported Ansible Automation Platform in both commercial and FISMA compliant environments
- Worked with teams to develop automation processes with Windows, Broadcom VCenter, Red Hat Enterprise Linux
- Developed automations to provide post change health validation
VDI Engineer
Optum
04.2022 - 03.2024
- Supported VMWare Horizon environment
- Built and supported FISMA compliant VDI environment
- Built application stacks
- Supported user MFA migration
Help Desk Supervisor
Optum
08.2019 - 04.2022
- Scheduled staff and delivered training materials and information.
- Reviewed employee performance and surveyed customers to determine areas for improvement.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Help Desk Technician
Optum
02.2017 - 08.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
Computer Engineer
Goldstrike Casino
10.2014 - 02.2017
- Provided desktop support
- Assisted users
- Prepared special events setups
- Imaged/Deployed desktops
Education
Associate of Arts - General Studies
Northwest Mississippi Community College
Senatobia, MS05-2007
Skills
- Creative thinking
- In depth troubleshooting
- Solution development
- Broad experience
- Persistent
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Ansible Automation Engineer
Optum
03.2024 - Current
VDI Engineer
Optum
04.2022 - 03.2024
Help Desk Supervisor
Optum
08.2019 - 04.2022
Help Desk Technician
Optum
02.2017 - 08.2019
Computer Engineer
Goldstrike Casino
10.2014 - 02.2017
Associate of Arts - General Studies
Northwest Mississippi Community College