Courtney Wallace

Independently manage scheduling and care coordination for 80+ active Medicaid clients. Manage and support 50+ employees, resolving issues and maintaining effective communication. Maintain accurate and up-to-date clients files and documentation. Submit Person-Centered Care Plans in compliance with Medicaid standards. Provide conflict resolution between clients and staff, ensuring care quality. Deliver excellent customer service and promote continuity of care.

Assisted clients in identifying and selecting suitable life insurance policies based on individual needs. Provided education and support on financial protection and long term planning. Managed appointments, followed up on leads, and maintained client records independently. Maintained compliance with industry regulations and company standards.

Launched and operated a food business, overseeing all aspects of management.

Coordinated and scheduled local events; obtained permits in multiple municipalities. Prepared and served food orders while ensuring compliance health and safety standards. Designed and developed branding, menus, pricing structures and marketing materials. Cultivated strong community engagement through customer service and personalized outreach.