Courtney Stuen
St. Louis
Summary
Dynamic and polished Executive Care Coordinator at PALM HEALTH, adept at enhancing client engagement and optimizing workflows. Proven track record in multi-provider scheduling and patient retention strategies, fostering strong relationships through empathy and effective communication. Skilled in navigating complex healthcare processes, ensuring high-value care tailored to individual needs.
Overview
13
13
years of professional experience
Work History
Executive Care Coordinator
PALM HEALTH
Saint Louis
11.2022 - Current
- Serve as the primary liaison for executive medical members, ensuring seamless coordination across medical, mental health, wellness, and fitness departments.
- Manage complex multi-provider scheduling, including physician visits, biomarker panels, wellness services, IV therapies, and specialty appointments.
- Conduct detailed onboarding for high-tier members, guiding them through benefit education, care-plan setup, lab work coordination, and renewal support.
- Proactively track and optimize member utilization of executive benefits, ensuring care is tailored, meaningful, and high-value.
- Collaborate across clinical and wellness teams to streamline care pathways, support acute access needs, and deliver a concierge-level experience with empathy and precision.
- Manages complex multi-provider scheduling, including physician visits, biomarker panels, wellness services, IV therapies, and specialty appointments.port.th empathy and precision.
- Advocates for innovative solutions to address emerging health challenges in the organization.
- Leads initiatives to improve customer service levels throughout organization.
- Uses strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Member Service Excellence Coordinator
PALM HEALTH
Saint Louis
10.2019 - 10.2022
- Design and implement patient retention strategies for all medical members to increase loyalty and retain business, while also ensuring patients' expectations are met regarding coordination and overall patient care in the clinic.
- Facilitated communication between healthcare providers and patients to enhance service delivery.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care services.
- Facilitated communication between different departments in order to resolve issues quickly.
- Created effective communication pathways and processes for fluid patient care.
- Alleviated upset patient complaints relevant to the clinic.
- Displayed problem-solving, active listening, and empathy while working through patient issues with many different health and demographic backgrounds.
- Offered support and patient advocacy.
Lead Medical Receptionist
PALM HEALTH
Saint Louis
06.2017 - 10.2019
- Oversaw and successfully managed schedules for primary care physicians, specialists, lab work, IV therapy, psychiatrists, counselors, and more.
- Ensured patient insurance eligibility in relation to provider care.
- Gained experience working with lab orders, requisitions, and medical coding for complimentary care services.
- Scheduled patients for general follow ups, annual exams, initial exams, and acute appointments within the clinic.
- Trained and oversaw all new and existing medical receptionists.
- Coordinated and educated patients with supplements sold at the facility.
Healthcare Recruiter
NURSES PRN
Saint Louis
04.2016 - 06.2017
- Results driven full cycle recruitment of registered nurses for a variety of acute care clients throughout the country, specializing in West Coast trends and healthcare facilities.
- Consistently met 100% of monthly placement expectations YTD.
- Achieved highest call volume for consecutive months in a row.
- Elected the Recruiter Mentor for new recruiters for every territory (Jan 2017-present).
- Generated and exceeded referral and lead goals YTD.
Chiropractic Assistant
CHAPEL, MCMURTRIE, & BARTLETT CHIROPRACTIC
Saint Louis
01.2014 - 05.2015
- Successfully assisted doctors with ultra sound, bio electric therapy, acupuncture, stretching and many more therapeutic procedures.
- Established quality relationships with patients by catering to their individual needs and working to make sure they felt comfortable.
- Displayed a wide variety of product knowledge specific to each medical machine and technique used on patients as well as understanding their health benefits.
Intern
HEALTHY FOR LIFE: TE ATKINS WELLNESS PROGRAM
Columbia
08.2013 - 12.2013
- Promoted health and wellness to faculty and staff members at the University of Missouri.
- Emphasized in areas such as physical activity, stress reduction, tobacco cessation, weight management and vaccination awareness.
Sales Intern
ENTERPRISE RENT-A-CAR
Saint Louis
05.2013 - 08.2013
- Efficiently monitored and operated the divisional branch responsible for passenger van rentals, while also specializing in sales.
- Ensured complete customer satisfaction by utilizing both the sales knowledge in training and applying interpersonal skills.
- Collaborated with fellow employees to meet short and long term goals.
Education
Bachelor of Science - Health Sciences, Psychology
University of Missouri
Columbia, MO12-2014
Skills
- Client-facing engagement
- Seeing what others don’t—patterns, inefficiencies, emotional nuance
- Guiding people through complex processes with clarity and calm
- Building strong relationships and creating safe, supportive experiences
- Improving workflows, communication pathways, and service delivery
Activities
- St. Louis County Library Foundation Board Member, 04/01/25, present
- University of Missouri- Columbia – Delta Delta Delta Member
- Delta Delta Delta Sorority – Spirit Chair, 01/01/10, 12/01/13
- University of Loyola Chicago – Division 1 Soccer, 01/01/09, 12/01/10
Timeline
Executive Care Coordinator
PALM HEALTH
11.2022 - Current
Member Service Excellence Coordinator
PALM HEALTH
10.2019 - 10.2022
Lead Medical Receptionist
PALM HEALTH
06.2017 - 10.2019
Healthcare Recruiter
NURSES PRN
04.2016 - 06.2017
Chiropractic Assistant
CHAPEL, MCMURTRIE, & BARTLETT CHIROPRACTIC
01.2014 - 05.2015
Intern
HEALTHY FOR LIFE: TE ATKINS WELLNESS PROGRAM
08.2013 - 12.2013
Sales Intern
ENTERPRISE RENT-A-CAR
05.2013 - 08.2013
Bachelor of Science - Health Sciences, Psychology
University of Missouri