Courtney Sloan
Cape Girardeau
Summary
Counseling professional with expertise in mental health and addiction recovery. Proven track record in developing targeted treatment goals and facilitating empowering group therapy sessions. Over five years of experience in crisis therapy, collaborating with agencies to enhance service participation and client outcomes.
Overview
22
22
years of professional experience
Work History
Crisis Provider
Bootheel Counseling Services
Sikeston
05.2012 - Current
- Assisted clients in securing appropriate services tailored to specific needs.
- Conducted individual and group therapy sessions for outpatient clients.
- Maintained detailed clinical treatment notes to ensure continuity of care.
- Developed and facilitated relapse prevention programs to support recovery efforts.
- Collaborated with multidisciplinary teams to create comprehensive care plans.
- Responded promptly to emergencies by delivering crisis intervention services.
- Provided outreach and client engagement into available services.
- Collaborated with hospitals, courts, and law enforcement to assist with 96-hour applications.
Team Member
Buffalo Wild Wings Cape Girardeau
Sikeston
07.2008 - 05.2012
- Certified to train team members
- Operated POS terminals to input orders, split bills, and calculate totals, ensuring accurate transactions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Resolved complex customer issues by identifying root causes and delivering timely solutions to enhance customer satisfaction.
- Coached team members using in-depth knowledge of products, services, and policies to improve their performance.
Wedding Consultant
Weddings & Parties Complete
Jackson
02.2006 - 11.2011
- Supervise other sales associates.
- Train sales associates on product knowledge and cash terminal.
- Complete Orders.
- Assisted in the buying of merchandise; Assist Customers; Complete sales at check-out.
- Responsible for displays.
- Responsible for opening and closing of the store;
- Complete marketing flyers.
- Execute Inventory Control.
- Project Product and Loss Statements.
- Assist in planning fashion shows.
- Communicated with clients across event planning and execution to deliver exceptional customer satisfaction.
- Promoted conventions and trade shows through social media and email newsletters.
Team Member
Buchheit
Jackson
12.2004 - 02.2006
- Oversaw customer service desk operations, ensuring smooth and efficient service delivery.
- Trained new associates on cash terminal operation and sales process, enhancing team readiness.
- Assisted customers in resolving issues, contributing to improved shopping experiences.
- Managed the night cash check process.
- Built and maintained working relationships with peers and upper management.
- Uphold high standards of productivity and quality in all areas of operations.
- Upheld high standards of productivity and quality in all areas of operations.
Education
Bachelor of Human Service Management - Co-Occurring Disorders
University of Phoenix Online
Phoenix, AZ03-2017
Bachelor of Science Degree - Fashion Merchandising
Southeast Missouri State University
Cape Girardeau, MOSkills
- Business development and networking
- Customer service and relationship management
- Conflict resolution and mediation
- Team collaboration
- Work ethic and loyalty
- Problem solving
- Program planning and development
- Social media expertise
- Leadership and communication
- Treatment planning
- Attention to detail
- Creativity and innovation
- Quality assurance
- Hospitality services
- Dependability and reliability
Timeline
Crisis Provider
Bootheel Counseling Services
05.2012 - Current
Team Member
Buffalo Wild Wings Cape Girardeau
07.2008 - 05.2012
Wedding Consultant
Weddings & Parties Complete
02.2006 - 11.2011
Team Member
Buchheit
12.2004 - 02.2006
Bachelor of Human Service Management - Co-Occurring Disorders
University of Phoenix Online
Bachelor of Science Degree - Fashion Merchandising
Southeast Missouri State University