Courtney O. Singer
Knob Noster
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative (CSR)
Missouri Farm Bureau/ Cole-Madison JC,MO
Jefferson City, MO
01.2017 - 04.2020
- Assisted in organizing regional CSR meeting in Waynesville, MO. Supported team members in preparing materials and logistics for the event. Collaborated with stakeholders to ensure smooth execution of meeting agenda.
- Assisted in organizing annual CSR event in Springfield, MO. Supported team members in coordinating logistics and outreach efforts. Contributed to community engagement initiatives during the event.
- Contributed to community engagement by volunteering at the annual country ham breakfast.
- Acquired comprehensive knowledge through completion of Pathfinder training modules.
- Engaged with customers to clarify concerns and facilitate effective resolution of issues.
- Delivered accurate answers and responses to inquiries.
Assistant Support
Missouri Professional Registration- Healing Arts Department
Jefferson City, MO
04.2020 - 04.2022
- Reviewed and verified application details to ensure accuracy and compliance.
- Managed and verified payment transactions to maintain accuracy and security in financial dealings.
- Handled phone inquiries to support customer service operations.
- Sorted and dispatched mail to ensure timely delivery. Helped maintain organized communication flow within the office. Supported team members by managing incoming correspondence efficiently.
- Facilitated board meetings to ensure effective communication and decision-making.
- Assisted with processing applications for professional licenses and certifications.
- Greeted guests in with friendliness and professionalism.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Associate CSR - Driver License Bureau
State Of Missouri
Jefferson City, MO
08.2022 - 01.2026
- Managed electronic records and maintained accurate data entry for service requests.
- Collaborated with team members to develop strategies for continuous improvement in service delivery.
- Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to customers.
- Trained new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Blair Oaks High School
Jefferson City, MO05.2014
Skills
- Customer service leadership
- Problem-solving expertise
- Telecommunications knowledge
- Establishing professional networks
- Thorough product expertise
- Accurate paperwork coordination
- Customer satisfaction assessment
- Timely issue resolution
- Problem-solving skills
- Engaged listening
- Financial processing expertise
- Task prioritization
- Detail-oriented data management
Timeline
Associate CSR - Driver License Bureau
State Of Missouri
08.2022 - 01.2026
Assistant Support
Missouri Professional Registration- Healing Arts Department
04.2020 - 04.2022
Customer Service Representative (CSR)
Missouri Farm Bureau/ Cole-Madison JC,MO
01.2017 - 04.2020
High School Diploma -
Blair Oaks High School