COURTNEY KEILHOLZ CLEMENS
Columbia
Summary
Experienced with strategic sales planning, consistently identifying and capitalizing on market opportunities. Utilizes data-driven insights to inform decision-making and drive sales performance. Track record of cultivating strong client relationships and leading teams to achieve ambitious sales targets.
Overview
14
14
years of professional experience
Work History
Director of Sales
Cedarhurst Senior Living Community
06.2025 - 10.2025
- Responsible for working with interested seniors, their families and targeted referral sources in order to grow the occupancy of the community through sales strategy, lead management and conversion. Engaged in community events in order to market the senior community.
Director of Operations
Caring Hearts and Hands End of Life
01.2024 - 06.2025
- Responsible for overseeing the daily operations of Caring Hearts and Hands, with a focus on appropriate admissions, staff supervision, and overall house management. - Receive and process all guest referrals and admissions per established policies. - Welcome and orient new guests and their family members to ensure a smooth transition. - Communicate effectively with guests’ hospice providers, family members, and other caregivers. - Review and ensure that safety procedures are understood by guests and their families. - Hire paid staff as needed to fill positions that have been approved by the board. - Train and supervise volunteers and paid staff after they have completed their shadowing experiences. - Oversee staff and volunteer scheduling to ensure adequate staffing and 24-hour personal care for guests. - Manage the services provided by volunteers and staff to ensure a smoothly functioning household.
Travel Family Services Advocate/Coordinator
Donor Recovery Services
08.2022 - 09.2023
- As a Family and Donor Advocate, I support families during the organ donation process in the hospital setting. I collaborate with the Family Services Department at various Organ Procurement Agencies across the United States. My on-call responsibilities include promptly responding to referral notifications and conducting rapid on-site identification and clinical/social evaluations of potential donors. I work closely with the medical team to ensure that both the patient and their family are appropriately guided through the donation process. Additionally, I advocate for the needs of donor families within the hospital environment.
Family and Hospital Services Coordinator
Midwest Transplant Network
08.2019 - 07.2022
- Responsible for supporting MTN donor activities, including facilitating the authorization for organ and tissue donation, obtaining medical and social histories, managing donors, and overseeing operating room processes. As the Family Service Coordinator, my main focus was evaluating potential donors and promoting discussions about organ donation with the patients' families. I advocated for donation and brain death testing to maximize outcomes for both the hospital and MTN. I implemented hospital support services such as donation development, strategic planning, relationship management, and the delivery of educational programs in assigned hospitals. Additionally, I provided education to physicians and clinical staff on donor management and related topics. I maintained operational records and reports for hospital services and developed effective working relationships with hospital contacts and physicians. I also kept up-to-date with current hospital structures.
Clinical Information Systems Coordinator
BJC Health
04.2013 - 08.2019
- The role involves providing onsite support to clinicians to ensure the proper and effective use of clinical information, ultimately improving patient care delivery. This includes assisting users in navigating and troubleshooting all aspects of the Electronic Medical Record (EMR) system to promote excellent patient care. Collaboration with leaders across various departments and disciplines is essential to ensure proper implementation and usage, as well as to evaluate the system's effectiveness. Additionally, I participated in the hospital's successful transition to the EPIC system by engaging in workflow gap analysis, ongoing testing, and conducting subject matter expert forums. To support all hospital staff, I provide continuous education, formal training, and effective change communication.
Staff Development Specialist
University of Missouri Healthcare
09.2011 - 07.2012
- I trained and developed both existing healthcare providers and new staff in Cerner software, primarily focusing on the EMR and PowerChart applications. Additionally, I assisted with the implementation of CPOE in both inpatient and outpatient areas. I supported the rollout of Cerner PowerChart to the hospital, which involved supporting up to 500 end users and required minimal help desk involvement. I created educational materials to facilitate implementation and encourage adoption. I monitored adoption rates through staff surveys and daily observations on the hospital units. Through my expertise in the software, I built trusting relationships with providers and clinicians.
Education
BSBA - Emphasis in Marketing
University of Missouri-Columbia
Skills
- Skilled in developing and delivering presentations to large groups with ease and confidence
- Excel in sales and sales management
- Strong Analytical Skills
- Team Building and Leadership
- Excellent verbal and written communication skills
- Experienced in Cerner Millennium Powerchart, Cerner Bridge, Experienced in training Epic Hyperspace
- Credentialed in ClinDoc and Provider Personalization, and Fluency Direct MModal Dictation
Timeline
Director of Sales
Cedarhurst Senior Living Community
06.2025 - 10.2025
Director of Operations
Caring Hearts and Hands End of Life
01.2024 - 06.2025
Travel Family Services Advocate/Coordinator
Donor Recovery Services
08.2022 - 09.2023
Family and Hospital Services Coordinator
Midwest Transplant Network
08.2019 - 07.2022
Clinical Information Systems Coordinator
BJC Health
04.2013 - 08.2019
Staff Development Specialist
University of Missouri Healthcare
09.2011 - 07.2012
BSBA - Emphasis in Marketing
University of Missouri-Columbia