Courtney Hatton
East Prairie
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
7
7
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Receptionist and transcription
Midwest neurosurgeon
Cape Girardeau
12.2016 - 09.2017
- Greeted patients and visitors with professionalism and warmth.
- Managed incoming calls and directed inquiries to appropriate staff.
- Scheduled appointments using electronic health record systems efficiently.
- Assisted in processing patient intake forms and insurance information.
- Maintained patient confidentiality in compliance with healthcare regulations.
- Coordinated office supplies and maintained a clean reception area.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Verified visitors' identification cards before allowing access to the building.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Teacher's Assistant
East Prairie School District
East Prairie
12.2012 - 03.2014
- Assisted teachers in developing and implementing lesson plans for diverse learners.
- Supervised students during classroom activities and recess to ensure safety.
- Prepared instructional materials, including worksheets and visual aids for lessons.
- Organized classroom resources, maintaining an efficient learning environment for students.
- Communicated effectively with parents regarding student progress and classroom events.
- Managed classroom behavior by establishing and reinforcing positive conduct expectations.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Graded assignments and tests and documented results into filing systems.
- Laminated teaching materials to increase durability under repeated use.
- Participated in professional development workshops and training sessions.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Implemented classroom rules and procedures to maintain discipline and order.
- Monitored student progress and provided feedback to both students and teachers.
Teacher
DAEOC
East Prairie
05.2010 - 12.2012
- Developed engaging lesson plans to enhance student understanding and participation.
- Collaborated with colleagues to create interdisciplinary projects and improve curriculum delivery.
- Utilized technology to support learning through interactive educational tools and resources.
- Fostered a positive classroom environment that encouraged student collaboration and respect.
- Communicated regularly with parents regarding student performance and classroom updates.
- Implemented behavioral management strategies to maintain a focused learning atmosphere.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Implemented behavior management strategies to maintain classroom discipline.
- Prepared and graded subject tests for students.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Education
Associate of Arts - Early Childhood Education
Ashford University
San Diego, CA 08.2012 - 12.2014
East Prairie High School
East Prairie, MOSome College (No Degree) - Not Known At That Time
Shawnee Community College
Ullin, Illinois Some College (No Degree) - None
Murray State University
Murray, KYSome College (No Degree) -
Ozarks Technical Community College
Branson, MOSkills
- Appointment scheduling
- Electronic health records
- Patient confidentiality
- Office management
- Communication skills
- Professionalism in interactions
- Problem solving
- Organizational skills
- Customer/Client relations
- Transcription and dictation
- Phone etiquette
- Clerical support
- File management
- Multi-line phone system operation
- Multi-line telephone skills
- Organization skills
- Scheduling appointments
- Lesson planning
- Classroom management
- Parent communication
- Time management
- Inventory management
- Customer service
- Health insurance verification
- Medical terminology
- Effective communication
- FDA and HIPAA compliance
Certification
- CDA
Affiliations
- I am part of the PTO of our community.
References
References available upon request.
Timeline
Receptionist and transcription
Midwest neurosurgeon
12.2016 - 09.2017
Teacher's Assistant
East Prairie School District
12.2012 - 03.2014
Associate of Arts - Early Childhood Education
Ashford University
08.2012 - 12.2014
Teacher
DAEOC
05.2010 - 12.2012
East Prairie High School
Some College (No Degree) - Not Known At That Time
Shawnee Community College
Some College (No Degree) - None
Murray State University
Some College (No Degree) -
Ozarks Technical Community College