Courtney Gold
Nixa
Summary
Dedicated Patient Service Agent with strong interpersonal skills and excellent customer service experience. Proven ability to handle high-volume patient inquiries, schedule appointments, and provide compassionate support.
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Agent
Mercy
01.2024 - Current
- Provided outstanding customer service and resolved patient inquiries and concerns promptly
- Demonstrated strong communication skills when relaying medial information and instructions to patients
- Maintained accuracy in patients records and ensured confidentiality of personal information
- Efficiently scheduled appointments and medical requests for patients
Certified Nurse Assistant
The Neighborhoods At Quail Creek
08.2024 - 12.2024
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Dispatcher
Mastercorp
10.2020 - 05.2023
- Coordinated scheduling and assignments for housekeeping staff in a fast-paced environment
- Communicated with guests to address any concerns or special requests promptly
- Monitored inventory levels and ordered supplies to ensure efficient operations
- Worked closely with management to improve productivity and quality of housekeeping services
Gas Station Attendant
Casey’s General Store
05.2019 - 09.2020
- Maintained cleanliness and organization of gas station facilities including restocking supplies
- Managed cash transactions with accuracy and ensured proper handling of payments
- Provided exceptional customer service ensuring satisfaction and resolving issues promptly
Education
Associate of Applied Science - Diagnostic Medical Sonography
Ozarks Technical Community College
Springfield, MO05-2027
High School Diploma -
Spokane High School
Spokane, MO05-2019
Skills
- Communication skills
- Customer service
- Problem solving
- Multitasking
- Attention to detail
- Data entry
- Clerical support
- Computer skills
- Call center operations
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nurse Assistant
The Neighborhoods At Quail Creek
08.2024 - 12.2024
Patient Service Agent
Mercy
01.2024 - Current
Dispatcher
Mastercorp
10.2020 - 05.2023
Gas Station Attendant
Casey’s General Store
05.2019 - 09.2020
- CNA - Certified Nurse Assistant
Associate of Applied Science - Diagnostic Medical Sonography
Ozarks Technical Community College
High School Diploma -
Spokane High School
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