Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Dougherty

Springfield

Summary

Experienced healthcare professional with expertise in patient care, front-office operations, and customer service. Currently enrolled in a Medical Assistant Apprenticeship at CoxHealth, expected to receive CCMA certification in June 2025. Certified in Basic Life Support (BLS) and skilled in using the Cerner EMR system. Known for strong communication skills, efficiency in clinical and administrative tasks, and commitment to providing patient-centered care in high-pressure settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

CoxHealth
02.2025 - Current
  • Assist in patient assessments by taking vitals, medical histories, and preparing patients for exams.
  • Support physicians with diagnostic procedures, specimen collection, and injections.
  • Maintain accurate records and clinical documentation in Cerner.
  • Handle patient education and post-visit instructions under supervision.
  • Perform basic laboratory tests and assist in medication administration as delegated.
  • Expected Completion: June 2025

Medical Secretary

CoxHealth
05.2023 - 02.2025
  • Scheduled appointments, managed calendars, and coordinated patient flow for multiple providers in a busy outpatient clinic.
  • Verified insurance benefits, obtained pre-authorizations, and collected patient payments while ensuring billing accuracy.
  • Maintained patient charts and documentation using Cerner EMR with a focus on compliance and accuracy.
  • Served as the first point of contact for patients, demonstrating empathy and professionalism in person and over the phone.
  • Assisted with medical transcription, correspondence, and relaying messages between patients and clinical staff.
  • Handled incoming referrals and coordinated with specialists and diagnostic centers.
  • Collaborated with nurses and providers to ensure timely follow-ups, prescription refills, and communication of test results.
  • Maintained confidentiality and adherence to HIPAA guidelines at all times.

Customer Service Associate

Hy-Vee
11.2017 - 05.2023
  • Provided exceptional service while resolving customer concerns and maintaining satisfaction.
  • Answered high volumes of customer queries with professionalism and efficiency.

Call Center Customer Service Specialist

Morrow Solutions
12.2019 - 05.2020
  • Delivered personalized phone support, resolving client concerns while meeting call handling metrics.

Hostess

Big Whiskey's American Bar & Grill
04.2018 - 08.2018
  • Managed front-of-house duties, seating arrangements, and guest satisfaction with poise and accuracy.

Courtesy Clerk

Price Cutter
12.2016 - 11.2017
  • Supported store operations and customer needs while keeping the retail space orderly and welcoming.

Education

High School Diploma -

Springfield Catholic High School
Springfield, MO
05.2019

Skills

  • Medical Office Administration & Scheduling
  • Cerner EMR Proficiency
  • Vital Signs & Patient Intake
  • Insurance Verification & Authorization
  • Patient Records Management (HIPAA-compliant)
  • Provider Support & Appointment Coordination
  • Professional Phone & Front Desk Etiquette
  • EHR Charting & Clinical Documentation
  • Patient Communication & Education
  • Conflict Resolution & Confidentiality

Certification

  • Certified Clinical Medical Assistant (CCMA) – Anticipated June 2025
  • Basic Life Support (BLS) – Certified May 2025

Timeline

Certified Clinical Medical Assistant

CoxHealth
02.2025 - Current

Medical Secretary

CoxHealth
05.2023 - 02.2025

Call Center Customer Service Specialist

Morrow Solutions
12.2019 - 05.2020

Hostess

Big Whiskey's American Bar & Grill
04.2018 - 08.2018

Customer Service Associate

Hy-Vee
11.2017 - 05.2023

Courtesy Clerk

Price Cutter
12.2016 - 11.2017

High School Diploma -

Springfield Catholic High School

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Courtney Dougherty