Courtney Breeden
St. Louis
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2027
2027
years of professional experience
Work History
Implementation & Application Support Professional
Cognizant
Earth City, MO
2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Support client implementation activities, ensuring successful onboarding and adoption of business applications and processes
- Utilize Salesforce to manage client information, track activities, and support customer onboarding and support processes
- Troubleshoot application and process issues, document findings, and coordinate resolution efforts with appropriate teams.
Senior Cosmetologist
Joshua Nichols Enterprise
08.2016 - Current
- Manages client’s requests and sets expectation for results along with client education
- High VIP client retention, meeting demands of big clients with strong results
- Strong administrative duties – client payments, bookings, notes, software/IT support
- Subject Matter Expert for Color Theory, cut techniques, client satisfaction
- Demonstrates strong knowledge of salon business processes
- Maintains and follows strict disinfecting treatment procedures for all salon tools
- Chemical Safety Protocol and Procedures
- Exceeds standards in procedures and guidelines for client satisfaction
- Provides functional and technical guidance to other team members in special trainings
- Continues to analyze and document current processes and opportunities for expansion and efficiency
- Strong and calm resolve in high stress and high impact situations with VIP clientele
Education
Cosmetology License -
Missouri State Board of Cosmetology and Barber Examiners
01-2016
High School Diploma - undefined
Parkway South
St. Louis, MO01-2009
Skills
- Microsoft Office (Word, Excel, PPT)
- Client Retention & Satisfaction
- Client/Account Management
- Business Management
- Product Subject Matter Expert
- Organizational skills
- Active listening
- Problem resolution
- Organization and time management
- Dependable and responsible
- Clear & Efficient Communication
- Continued Training among Peers
- Project/Runway Management
- Customer service
- Problem-solving
- Microsoft Azure
- SharePoint
- Salesforce
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Customer Relationship Management (CRM)
- Documentation Management
- Application Support
- Software Implementation
- User Training
- Process Improvement
- Troubleshooting
Timeline
Senior Cosmetologist
Joshua Nichols Enterprise
08.2016 - Current
High School Diploma - undefined
Parkway South
Implementation & Application Support Professional
Cognizant
2023 - Current
Cosmetology License -
Missouri State Board of Cosmetology and Barber Examiners
Previous Roles & Experience
- Cosmetology Apprentice, Joshua Nichols Enterprise (August 2011 – August 2016)
- Cosmetology Apprentice, American Image (August 2010 – August 2011)