Open To Work
Courtnee Hoffman
Marshfield,MO
Work Preference
Summary
Experienced with accurately coding patient records and ensuring compliance with healthcare regulations. Utilizes sophisticated coding software to maintain detailed and precise documentation. Strong understanding of healthcare billing processes and regulatory requirements.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Outpatient Facility Coder
CoxHealth
Springfield, MO
07.2022 - Current
- Achieved RHIT credential to validate proficiency in health information management. I have been working for cox for four years as an outpatient facility coder. I have operated in: Oncology, pre-admissions, laboratory, and urgent care. Prior to the switch to epic I would spend a portion of the day billing for neurology and neuropsychology.
- Utilized Microsoft Word, Excel, Teams, and Outlook, with additional experience in Google Workspace.
- Developed and maintained healthcare coding documentation for accuracy and compliance.
- Collaborated with clinical staff to resolve coding discrepancies and improve workflow efficiency.
- Reviewed medical records to ensure proper coding of diagnoses and procedures in compliance with regulations.
Patient Care Associate
Mercy
Springfield, MO
01.2021 - 07.2022
- Tended to and assisted patients with hygiene and daily activities, including walking and transferring to chair or bed. Recorded vital signs and charted input and output throughout the day. I am also a certified lift user for my floor, which entails me to check off nurses and the aides at the end of the year. Trained new aides as a preceptor, ensuring they were prepared for their roles on the floor. Served as the unit secretary on the floor as needed, managing administrative tasks and communication. This job includes answering our call light system and letting aides know where they’re needed, making appointments for patients who are discharging, making and breaking down patient charts and helping around the floor where needed.
- Provided compassionate patient support, ensuring comfort and addressing needs effectively.
- Assisted nursing staff with routine patient care tasks, promoting efficient workflow.
- Monitored vital signs, documenting changes to maintain accurate health records.
- Supported needs of 30+ residents under long-term care.
Lab Support Technician III
Smith Glenn Callaway Clinic
Springfield, MO
01.2020 - 01.2021
- Received and processed blood specimens in EPIC system from phlebotomists, ensuring accurate tracking. Determined specific test requirements for processing including centrifugation, freezing, and ambient conditions. I also have to send tests to the correct facilities to be run. I’m also on the phones often adding on extra tests from nurses and doctors. The work environment is what I describe as organized chaos. It can be extremely fast paced, yet you still have to pay attention to all the details. I am also trained in phlebotomy and called up to help out when they get busy. Saw 15+ patients for phlebotomy a day and processed over 200 specimens a day.
- Conducted routine laboratory tests to ensure accuracy and reliability of results.
- Assisted in the preparation of specimens for analysis, adhering to established protocols.
PCT
BioLife Plasma Services
Springfield, MO
09.2018 - 01.2020
- I work in medical history, donors come in I stick a finger and run a couple tests. Make sure they are in good health for the day's donation. I make sure their levels are in range: hematocrit and protein. Restocked inventory at closing to maintain organized and efficient workspace. Assisted at front desk by greeting visitors and managing inquiries. Helped around 150-200 donors a day.
- Assisted in the collection and labeling of plasma samples according to regulatory guidelines.
- Trained new staff on procedures for plasma donation and safety protocols.
PCA Personal Care Assistant
Mercy Health
Springfield, MO
08.2016 - 07.2018
- Cared for patients by assisting with hygiene and daily activities (walking, transferring to chair, bed) and monitoring vitals while charting input and output throughout the day. I am also certified lift user for my floor, which entails me to check off nurses and the aides at the end of the year. Trained new aides as a preceptor, facilitating onboarding and integration into the team. On my floor I served as the unit secretary, answering the call light system and notifying aides of their assignments, scheduling appointments for discharging patients, and managing patient charts.
- Cared for 10-15 patients at a time.
Carepartner
The Fremont
Springfield, MO
02.2016 - 08.2016
- It’s an assisted living facility, I Supported residents in completing their daily activities the residents with their nightly routines. I Assisted residents with toileting needs, Assisted residents in getting dressed, Assisted residents with changing clothes, and helped them with anything they need.
- Assisted residents with daily activities, enhancing quality of life and promoting independence.
- Collaborated with healthcare team to develop personalized care plans tailored to individual resident needs.
- Monitored and documented residents' health status, ensuring accurate record-keeping and timely interventions.
Dietary Aide
The Manor
Springfield, MO
07.2015 - 02.2016
- As a dietary aide, I help prepare and serve meals throughout the day to the residents. Transported meals to three dining room areas and cleaned dining spaces and kitchen to facility standards after residents finished. Set up for next shift and closed kitchen down for night.
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Assisted in inventory management, ensuring availability of fresh ingredients.
- Maintained cleanliness and sanitation of kitchen and dining areas.
Education
Health Information Technology AAS-HIT - Associate's degree
Ozarks Technical Community College
Springfield, MO12-2023
High School Diploma -
Stafford High School
Strafford05.2015
Skills
- ICD-10
- CPT Coding
- Medical Coding
- Coding guidelines
- Medical Terminology
- Medical Records
- Epic
- EMR Systems
- Data entry
- Computer Skills
- Anatomy Knowledge
- Hospital Experience
Certification
- RHIT - Registered Health Information Technician
- Driver's license
Timeline
Outpatient Facility Coder
CoxHealth
07.2022 - Current
Patient Care Associate
Mercy
01.2021 - 07.2022
Lab Support Technician III
Smith Glenn Callaway Clinic
01.2020 - 01.2021
PCT
BioLife Plasma Services
09.2018 - 01.2020
PCA Personal Care Assistant
Mercy Health
08.2016 - 07.2018
Carepartner
The Fremont
02.2016 - 08.2016
Dietary Aide
The Manor
07.2015 - 02.2016
Health Information Technology AAS-HIT - Associate's degree
Ozarks Technical Community College
High School Diploma -
Stafford High School
Work Authorization
Authorized to work in the US for any employer