Corwin Downing
Joplin,MO
Summary
I am a motivated Trainer eager to help tenured and new hires advance in knowledge and abilities to meet career goals. I am an engaging and hands-on instructor with more than 20 years of related experience and superior planning and time management abilities in a call center environment.
Overview
8
8
years of professional experience
Work History
Leadership & Development Trainer
Teleperformance
09.2024 - Current
- Supported organizational change efforts through effective communication of new policies and procedures during training sessions.
- Collaborated with management to develop customized training materials for various departments and job roles.
- Enhanced employee performance by delivering engaging training programs tailored to specific needs.
- Designed interactive e-learning modules accessible from multiple devices, allowing employees to learn at their own pace outside of traditional classroom settings.
Operations Customer Expert I
Teleperformance
12.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Trainer I
Teleperformance
09.2021 - 11.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Facilitated virtual, in-person and blended learning sessions.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Operations Customer Expert I
Teleperformance
12.2020 - 09.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Online Trainer
Alorica
04.2020 - 09.2020
- Established strong relationships with clients through attentive customer service and timely responses to inquiries or concerns.
- Utilized various online tools and platforms for seamless virtual training sessions, contributing to a professional and user-friendly environment.
- Consistently received positive feedback from trainees on course evaluations, reflecting high levels of satisfaction with the learning experience provided.
- Mentored new trainers in effective online teaching techniques, fostering a culture of continuous improvement within the team.
- Designed and implemented customized e-learning modules for diverse client needs, ensuring relevance and applicability to their industries.
- Increased participant retention rates by providing engaging content that catered to different learning styles.
Site Trainer
Alorica
10.2016 - 04.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined onboarding process, reducing new hire ramp-up time.
- Facilitated workshops on advanced communication skills, significantly improving team collaboration.
- Provided coaching and mentoring to employees.
Education
No Degree - General Studies
Northeaster Oklahoma Junior College
Miami, OK05.1990
Skills
- Virtual training
- Adaptive learning
- Train-the-trainer
- Organizational development
- E-learning platforms
- Onboarding programs
- Soft skills training
- Adult learning theory
- Gamification strategies
- Coaching and development
- Leadership development
- Team building
- Documentation and recordkeeping
Timeline
Leadership & Development Trainer
Teleperformance
09.2024 - Current
Operations Customer Expert I
Teleperformance
12.2023 - 08.2024
Trainer I
Teleperformance
09.2021 - 11.2023
Operations Customer Expert I
Teleperformance
12.2020 - 09.2021
Online Trainer
Alorica
04.2020 - 09.2020
Site Trainer
Alorica
10.2016 - 04.2020
No Degree - General Studies
Northeaster Oklahoma Junior College
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