Cortney McGill
St.Louis
Summary
Certified Pharmacy Technician with hands-on experience in pharmacy operations, patient advocacy, medication access, and direct patient care. Strong background in customer service, HIPAA-compliant communication, prescription processing support, and collaborating with healthcare teams to improve patient outcomes. Reliable, detail-oriented, and patient-focused.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Advocate
SHARx LLC
St.Louis
02.2023 - 01.2026
- Communicating via phone and email with members to help them understand SHARx and how we assist with prescription medications
- Building relationships with patients based on trust and respect
- Collaborating with internal departments to facilitate prescription need fulfillment
- Performing calculations and analyzing patient data to determine the best route to access medications
- Maintaining updated knowledge of medications, Manufacturer Free Programs, and assigned patient cases
- Resolving complaints and preventing additional issues by improving processes
- Acting as an advocate with a focus on improving the member experience
- Providing education and guidance to patients
- Collaborated with healthcare providers to facilitate member care transitions.
- Resolved member issues through effective communication and problem-solving skills.
Shift Manager/Certified Pharmacy Technician
Walgreens
St.Louis
09.2021 - 04.2023
- Supported pharmacy operations by assisting with prescription checkout, scanning, and filling support.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
- Opened and closed store independently while maintaining compliance and securit.
- Managed staff schedules and assigned tasks for optimal workflow.
- Coordinated inventory, vendor deliveries, and stock management.
- Managed cash handling, bookkeeping, including cash report, cash counts, ledgers and bill payment.
- Trained new team members on customer service standards and procedures.
Sorter
Amazon warehouse
Hazelwood
03.2021 - 09.2021
- Sorting packages
- Scanning packages
- Prepare packages for delivery
Caregiver
Continuum Home Health care
St.Louis
03.2021 - 07.2021
- Assisted patients with daily living activities and personal care routines.
- Administered medications following established protocols and patient care plans.
- Monitored patient conditions and reported changes to healthcare professionals.
- Maintained cleanliness and safety of patient living spaces and equipment.
- Provided companionship and emotional support to enhance patient well-being.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Sorter
Amazon warehouse
Hazelwood
01.2021 - 03.2021
- Sorting packages
- Scanning packages
- Prepare packages for delivery
Sales Associate
Mobile on the run
St.Louis
05.2020 - 12.2020
- Greet customers
- Provide fast and friendly service
- Operate the cash register
- Operate lottery machine
- Operate money order machine
- Cook food and make drinks for customers
- Maintain clean store
- Stock coolers
CNA/Housekeeper
Home Health Aid
St.Louis
08.2017 - 02.2020
- Assisted with bathing, personal hygiene, and dressing patient
- Assisted changing patient
- Gave patient his/her required medications
- Served meals and assist with feeding if needed
- Kept patients home clean
Cashier
Six Flags St.Louis
Eureka
04.2017 - 06.2017
- Greeted customers
- Work the cash register, handle money transactions
- Maintain clean restaurant
- Provided fast and friendly service.
Education
high school diploma -
Jennings Senior High
Jennings, MO05.2019
Some College (No Degree) -
St.Louis Community College-Florissant Valley
St. Louis, MOSkills
- Patient chart review
- Electronic Health Records (EHR)
- Unit dose and medication distribution
- Medication order processing
- Prescription processing support
- Medication access and assistance programs
- Patient communication
- HIPAA compliance
- Pharmacy and healthcare operations
- Data entry and documentation
- Insurance and medication calculations
- Team collaboration
- Customer and patient service
- Time management and organization
References
Available upon request
Awards
- OSHA certified
- Medication Assistance and Patient Advocacy ex
Languages
English
Professional
Certification
Pharmacy technician Certification
Timeline
Member Advocate
SHARx LLC
02.2023 - 01.2026
Shift Manager/Certified Pharmacy Technician
Walgreens
09.2021 - 04.2023
Sorter
Amazon warehouse
03.2021 - 09.2021
Caregiver
Continuum Home Health care
03.2021 - 07.2021
Sorter
Amazon warehouse
01.2021 - 03.2021
Sales Associate
Mobile on the run
05.2020 - 12.2020
CNA/Housekeeper
Home Health Aid
08.2017 - 02.2020
Cashier
Six Flags St.Louis
04.2017 - 06.2017
high school diploma -
Jennings Senior High
Some College (No Degree) -
St.Louis Community College-Florissant Valley