Explored pathways for professional growth in hospitality to deliver exceptional guest experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Louie
06.2025 - Current
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Flower Child
06.2024 - 04.2025
Delivered exceptional customer service in fast-paced dining environment.
Trained and mentored new servers on menu knowledge and service protocols.
Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Managed multiple tables efficiently, enhancing guest satisfaction and dining experience.
Maintained cleanliness and organization of dining area, adhering to health regulations.
Barista
Blue Hummingbird Coffee
09.2023 - 02.2024
Prepared and served high-quality beverages in fast-paced environment.
Maintained cleanliness and organization of workstations and equipment.
Assisted customers with menu selections, ensuring a positive experience.
Operated espresso machines and brewing systems efficiently for optimal output.
In-Room Dining Captain
The Ritz Carlton
02.2016 - 03.2020
Quickly learned the roles of different positions to contribute as much possible to the operation of In-Room Dining and the restaurants as well.
Captured opportunities and took ownership to create memorable guest experiences while engaging with guests.
Providing leadership and showing our fellow ladies and gentlemen how to set the pace.
Providing lineup daily to meet company standards. Making sure every guest order is correct and accounted for.
Confidently leaving every guest with an experience they will remember forever.
Through effective communication, I ensured the organization of amenity tasks; procedures and team members.
Few of the responsibilities include answering calls from the guests, carefully listening and walking them through menu, setting up the tables, while ensuring the delivery of the food and drinks in a timely manner.
Effectively communicating with the chefs, our guest services and restaurant managers guaranteeing our guests and our ladies and gentlemen’s satisfaction.
Confirming very fantastic farewell goodbyes all around the hotel.
Cardiology Marketing & Digital Enablement (CMDE) - Administrative Assistant III at Boston ScientificCardiology Marketing & Digital Enablement (CMDE) - Administrative Assistant III at Boston Scientific